Plant Quality Manager

Century Mold Co•Rochester, NY

About The Position

This role leads and manages the Quality Department to ensure products, processes, and systems meet customer, regulatory, ISO 9001,IATF16949 & AS9100 requirements. The position serves as the local Quality Management representative and Product Safety and conformity representative (PSCR) drives audits, corrective actions, and continuous improvement initiatives, and partners closely with customers and internal teams to resolve quality issues and improve performance. Success requires strong leadership, disciplined quality system management, and the ability to communicate and promote customer requirements across the organization.

Requirements

Bachelor's degree (B. A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.
Must be qualified to audit to ISO 9001, IATF 16949 Quality Management System Requirements.
Proficient with Microsoft Office Suite; Minitab; Ability to learn new software as needed.

Nice To Haves

Quality or Engineering degree preferred.
Familiarity with AS9100, VDA 6.3, AIAG core tools, GD&T, and Statistical Process Capability.
ASQ or RAB/QSA certifications are a plus.

Responsibilities

Responsible for adhering to and maintaining all quality system procedures and requirements related to this position, make necessary changes for improvement and optimization
Must adhere to all safety rules and company policies, as well as enforce the compliance and implementation of each through subordinates.
Attendance/punctuality is consistently at work and on time; ensures that the Attendance Policy is enforced.
Maintaining a presentable work environment (5 S)
Manage all aspects of the Quality Department to including:
QMS/IMS: facilitate QMS process and be local Management Representative.
Lead the Layered Manufacturing Process Audit program.
Participate in APQP activities.
Oversee the Corrective Action process for customer rejections/complaints.
Interact with customers on quality issues and improvement projects.
Approve or contest customer charge backs (with the customer) for quality related issues.
Oversee internal corrective actions, preventive actions and continuous improvement activities and report results to Customer Quality Director.
Manage activities of subordinates including interviewing/hiring, training, planning, assigning and directing work, performance evaluation and disciplinary action, etc.
Provide feedback of inspection and capability results to Engineering and Manufacturing for the purpose of corrective actions or continuous improvement.
Oversee the Calibration Process and MSA
Report on Quality System nonconformance to Quality Director for any systemic improvement.
Promote awareness of customer requirements throughout the organization. Assure CSR attainment.
Track and report on Customer and Supplier Metrics.
Customer scorecard management