Platform Infrastructure Engineer

Instem•Conshohocken, PA

1d•Hybrid

About The Position

Platform Infrastructure Engineer Location: Hybrid/Remote: The successful candidate can work on a Hybrid/Remote basis, reporting into one of our offices located in Pennsylvania or North Carolina. Status: Permanent, Full Time Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days' Vacation + Plus Public Holidays + Buy and Sell Scheme. Who’s Instem? Well, we’re a global provider of bespoke industry-leading software solutions and services, which facilitate the pre-clinical, and clinical phases of the drug discovery process. We have over fifteen products in our portfolio, used by over 700 pharmaceutical clients (including all the top 25!) What’s the culture/environment like? For a global business of over 400 staff, we very much have a family feel. You’ll be part of a friendly, communal, solution based, flexible environment, where you’ll feel empowered, valued and accountable. We’ll invest in you as a person and encourage you to take part in companywide workshops for wellbeing, mental health, critical conversations, and strengths. The Platform Infrastructure Engineer is responsible for operating and maintaining the infrastructure platforms hosted within our co-located data centre environment, alongside supporting connected Azure services. This role focuses on the day to day maintenance, reliability, performance and security of virtualised hosting platforms that deliver customer facing applications. You will help to take ownership of core infrastructure including virtualisation, networking, backup and recovery, remote application delivery and observability tooling. While Azure forms part of the wider platform strategy, the primary responsibility of this role is managing and improving our co-located hosting estate, ensuring stable and secure operation while contributing to longer term platform modernisation. Working closely with Platform Engineering, SRE, Security and Development teams, you will help ensure applications are delivered reliably and consistently across environments.

Requirements

Experience supporting production infrastructure within a co-located or data centre hosting environment.
Strong administration experience with VMware virtualisation platforms.
Experience supporting Microsoft Hyper-V environments.
Hands-on experience with Veeam Backup & Replication including backup monitoring and restore operations.
Experience supporting Windows Server environments.
Knowledge of Remote Desktop Services (RDS) and Remote Desktop Web Access.
Experience configuring and troubleshooting VPN connectivity.
Familiarity with enterprise firewall technologies, ideally Cisco.
Experience using monitoring or observability tools such as Grafana.
Strong troubleshooting skills across infrastructure, networking, and hosted platforms.
Citrix administration or support experience.
Familiarity with Oracle database environments.
Exposure to Microsoft Azure infrastructure services.
PowerShell or scripting experience for automation.
Experience working within hybrid cloud environments.

Responsibilities

Operate and maintain infrastructure within the co-located data centre environment.
Administer and support VMware and Hyper-V virtualisation platforms.
Manage backups and recovery using Veeam Backup & Replication, including restore testing.
Support application delivery through Remote Desktop Services (RDS) and Remote Desktop Web Access.
Configure and troubleshoot VPN connectivity and secure remote access.
Administer and support Cisco firewall environments.
Monitor platform health and performance using Grafana and Pulseway.
Support infrastructure hosting applications utilising Oracle databases.
Work with data centre providers on hardware and connectivity activities.
Investigate incidents, resolve infrastructure issues, and implement improvements.
Automate routine operational tasks where appropriate.
Support hybrid connectivity and services integrated with Microsoft Azure.
Ensure platforms meet security, compliance, and operational standards.