Platform Manager (Salesforce Center of Excellence)

Citizens Bank

2d•Hybrid

About The Position

As a Platform Manager, you will be instrumental in bringing innovative ideas to fruition. Your role will be central to the successful integration of disruptive technologies within the organization. You will be responsible for providing groundbreaking integration support across multiple Technology and/or Company Platforms, providing consultation by using business and technical knowledge to support business strategies and deliver business outcomes, specifically in the Salesforce and CRM space. You will work with Business Architects, Data Architects and Technology Platform owners to ensure strategic alignment to Platform Blueprint roadmaps and enterprise standards. Additionally, you will be responsible for providing leadership and consultation on all aspects of Salesforce Platform utilization.

Requirements

Strong business analysis, solutions crafting, consultative, interaction management and presentation skills
Excellent communication skills; ability to facilitate technical conversations with non-technical stakeholders; ability to communicate effectively with individuals and stakeholders at all levels of technology and business
Experience in cybersecurity and knowledge of security and data protection controls in a Salesforce environment
Broad range of leadership skills that include a demonstrated pattern of successful delivery, relationship management of stakeholders, and leading a highly engaged and value driven pod/product team.
3+ years of Salesforce product/platform owner experience
Experience managing the successful deployment, ongoing operation and strategy/roadmap as pertaining to the Salesforce platform within identified business area(s).
Hands-on experience with end-to-end development of large complex Salesforce initiatives in an agile environment, preferably in the banking industry.
Understanding of and experience with Salesforce administration / configuration activities and Apex development.
Experience with multiple IT disciplines with a confirmed understanding of relevant architectural concepts

Nice To Haves

Experience in the financial services industry; understanding of the role of consumer and custodial banks; experience handling sensitive financial data
Strong business analysis, solutions crafting, consultative, interaction management and presentation skills
Experience in cybersecurity
Understanding of and hands on experience with Salesforce administration / configuration and Apex development.
Experience with Financial Services Cloud, Data Cloud, Agent Force, CRMA/Tableau Next, Experience Cloud, Mulesoft, OmniStudio, and Marketing Cloud are all a plus
Understanding of various Salesforce technologies such as integrations, Visual Force, Flow Orchestrator, LWC, etc.
UI/UX experience, including relevant web/application branding techniques
Ability to communicate across all levels in the organization

Responsibilities

Lead the Salesforce Center of Excellence (CoE) within the bank
Working with leadership to assist in defining and executing on the Salesforce platform roadmap within the enterprise
Assist in facilitating the implementation of a Salesforce strategy that will facilitate collaboration across business lines, sharing of CRM related data and leveraging new Salesforce technologies to drive business value
Leading efforts to establish strong subject matter expertise on new Salesforce technologies within the CoE
Working closely with Cybersecurity and risk partners to help ensure compliance to critical policy elements within the Salesforce ecosystem.
Partnering with key business and technology stakeholders to help drive optimal value from Salesforce Platform usage.
Working with delivery teams, understanding delivery roadmaps, and providing guidance/review in delivery of key roadmap initiatives.
Defining standards and reusable components
Assist in the delivery of initiatives that may span multiple business lines and/or multiple Salesforce instances.
Partner with Vendor Sourcing to assist in the management of key vendor relationships
Collaboration with platform support teams in order to help ensure the highest level of support for the platform across business lines