Platform Manager

U.S. Bank • Cincinnati, OH

4d

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This role will support the launch of a new platform designed to enable and manage incentive payments for agent sales within the contact center. The individual will play a key role in ensuring sales activity is accurately identified, validated, and compensated.

Requirements

• Strong product knowledge, with an emphasis on discovery and front-end product management.
• Experience in visioning, strategic planning, and scope definition for new platforms or initiatives.
• Ability to translate business needs into clear product requirements and processes.
• Strong analytical and problem-solving skills, particularly in incentive, sales, or operational workflows.
• Excellent communication and collaboration skills, with the ability to work across technical and non-technical teams.
• Bachelor's degree, or equivalent work experience
• Typically one or more years of related experience

Nice To Haves

• Ability to collaboratively develop and evolve a product backlog
• Ability to develop and articulate a product vision that supports outcomes, value and prioritization of work
• Solid understanding of the Lean/Agile mindset
• Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams
• Well-developed verbal and written communication skills
• Proficient computer navigation skills
• Standard industry certifications such as SAFe Agile Product Owner

Responsibilities

• Support the stand-up and implementation of a new incentive platform for contact center agent sales.
• Identify and track where agents have successfully made sales.
• Match agent sales activity to customer-fulfilled offers to ensure accuracy.
• Embed and maintain a quality assurance (QA) process to validate sales and payouts.
• Partner closely with HR and Payroll to transmit accurate sales and incentive data, ensuring agents are paid correctly and on time.
• Collaborate with cross-functional stakeholders to align business requirements, system capabilities, and operational processes.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level