Platform Performance & Resilience (AI-Enabled) Engineer III

Toshiba Global Commerce Solutions - External•Durham, NC

About The Position

Toshiba Global Commerce Solutions is seeking a Platform Performance & Resilience (AI-Enabled) Engineer that plays a key role in engineering performance, resilience, and observability across a three‑tier distributed architecture spanning edge devices, in-store servers, and cloud services. This role uses AI‑enabled automation to validate and enforce production-grade reliability, with the ultimate goal of delivering measurable system stability at retail scale. The position operates at the intersection of distributed systems architecture, performance engineering, reliability validation, and intelligent automation. Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre-tax spending accounts 401(k) plan (with company match) Company provided life insurance Pet Insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days EEO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation DIVERSITY, EQUITY & INCLUSION: We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Requirements

6-10+ years of professional software engineering experience.
Strong proficiency in Node.js and Java.
Proven experience in performance engineering, reliability engineering, or distributed systems architecture.
Demonstrated experience designing systems with deterministic timeouts, retry/backoff strategies, circuit breakers, and concurrency controls.
Experience modeling multi‑tier systems (edge, middleware, cloud).
Solid understanding of SLOs, SLIs, and non-functional validation.
Experience deploying services in Kubernetes‑based cloud environments.
Strong debugging and profiling skills for distributed systems.

Nice To Haves

Experience building automated resilience or fault‑injection systems.
Familiarity with event‑driven architectures (Kafka, Pub/Sub, MQ).
Experience implementing structured observability frameworks.
Exposure to AI‑enabled automation or workflow orchestration.
Experience optimizing systems in intermittently connected environments.

Responsibilities

Architect Reliability Across Edge–Store–Cloud
Design and implement platform mechanisms that ensure transaction integrity and availability across POS terminals, store middleware, and cloud services.
Define and validate failure‑mode strategies for intermittent connectivity, tier isolation, data replay, and synchronization conflicts.
Engineer patterns that prevent cascading failures and support graceful degradation under real‑world load.
Engineer Performance at Retail Scale
Define latency budgets and performance envelopes across all tiers.
Build systems that measure and validate throughput, concurrency limits, and resource saturation.
Collaborate with development teams to eliminate bottlenecks before production.
Build Automated Resilience Validation
Develop AI‑enabled systems that automatically generate and execute performance and resilience validation scenarios.
Integrate non‑functional quality gates into CI/CD workflows.
Continuously evaluate timeout, retry, circuit breaker, and backoff strategies under stress.
Elevate Observability & Signal Quality
Architect structured telemetry across edge, store, and cloud tiers.
Ensure end‑to-end transaction traceability.
Improve root‑cause detection by strengthening monitoring signal‑to-noise ratio.
Own Engineering Outcomes End‑to-End
Produce technical designs and failure‑mode analyses.
Implement and deploy platform components in Node.js and companion services in Java.
Drive production-readiness improvements based on performance data.