Platform Support Manager - Maximo CoE

Southern Company•Atlanta, GA

22h•Onsite

About The Position

The Platform Support Manager will lead the Platform Team within the Maximo Center of Excellence (CoE), overseeing the architecture, environment setup, and platform operations for all Maximo instances supported by the CoE (including Enterprise Solutions and Power Delivery). This role is responsible for ensuring the reliability, scalability, and performance of Maximo environments and coordinating with internal and external technology groups to support platform-related initiatives. This position will be accountable for the proactive management of all environments (Production, Non-Production, and Dev) supporting the Maximo CoE’s ecosystem of platforms, including the Maximo COE’s Data Lakehouse and related data ingestion pipelines.

Requirements

Proven experience in platform management, preferably within a Maximo environment.
Demonstrated experience leading or coordinating technology support teams
Strong understanding of enterprise architecture, environment configuration, and infrastructure operations.
Experience coordinating with cross-functional technology teams and influencing without authority
Excellent leadership, communication, and problem-solving skills.

Nice To Haves

Experience with WebSphere, Exadata, and disaster recovery planning.
Familiarity with EZMaxMobile, TRM Rules Manager, and other Maximo-related tools.
Prior experience in the energy & utility industry

Responsibilities

Lead a team of solution architects and platform operations personnel, providing strategic direction, mentorship, and performance management for team members
Collaborate with other Maximo CoE teams (Application Development, Supply Chain, and Work Management) to ensure seamless infrastructure support and all environment needs are planned, met, and staffed appropriately
Ensure resources are on-hand and effectively utilized; maintain the ability to flex to meet business partners demands
Develop, maintain, and manage comprehensive work plans, work prioritization, and delivery on project commitments
Assist in workforce planning in support of the department’s overall workforce plan
Foster a culture of innovation and continuous improvement (i.e. – drive automation of manual processes, pro-active alerting/monitoring/remediation, self-service non-production migrations, platform downtime reduction, and self-healing platform capabilities)
Oversee environment setup, refresh, and configuration for development, diagnostic, and training purposes.
Coordinate code/configuration migration services across environments and triage related infrastructure/architectural issues.
Implement and maintain production support processes focused on identification and mitigation of root causes
Coordinate production outage releases and online releases
Lead coordination and planning of lifecycle driven patching efforts for all in-scope infrastructure and platforms (includes coordinating with other Maximo portfolios that could be impacted)
Manage disaster recovery planning, coordination, and documentation
Manage SLEs for supported platforms (including after-hours support expectations)
Manage on-call responses, according to SLEs for supported platforms (including after-hours support expectations), for environment, cyber, and maintenance issues (e.g., disk space, permissions, test/training ID requests, vulnerability identification/remediation, etc.).
Develop and maintain environment and architecture plans and strategies for Maximo and related applications.
Develop and maintain technology lifecycle strategies for all in-scope platforms (including scoping, timing, and execution upgrades and patching)
Test, document, and apply upgrades to Maximo (v7.6, MAS9), EZMaxMobile, WebSphere, and other components in lower environments.
Serve as the primary liaison with other technology groups including Infrastructure Integration Services (IIS), Deployment Operations, and Linux/Windows support teams.
Ensure alignment with Southern Company Technology’s enterprise standards and best practices.
Collaborate with key vendors (IBM, Naviam, TRM, Databricks, etc.) to manage operational support needs and long-term application lifecycle roadmaps