Player Assistance / Outside Services

Garden of the Gods Resort and Club•Colorado Springs, CO

About The Position

This position will contribute to the overall success of the golf operation, including participating in the member and guest experience while at Kissing Camels Golf Club. Members of the Player Assistance/Outside Services team will be responsible for providing exceptional, first-class service. THIS IS NOT A BEVERAGE CART ATTENDANT POSITION .

Requirements

Writing - Communicating effectively in writing as applicable
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; generate alternative solutions to problems
Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guests needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
Minimum Education Requirement: High School Diploma or in progress of accomplishing
Valid Driver's License for a minimum of 1 year.

Responsibilities

Provide services to members/guests patronizing the golf course to include, but not limited to, loading, and unloading golf bags onto golf carts, and cleaning golf clubs before and after play.
Provide additional service but not limited to, including cleaning and detailing golf carts, staging golf carts, assisting in the maintenance of the practice facility, maintaining rental club inventory, and overnight bag storage.
Deliver service standards and department-specific signature touch points.
Establish cross-departmental channels of communication among teammates that are consistent and complete.
Be informed on, promote club activities, and services
Cleaning and prepping golf carts for daily use
Staging golf carts
Assist in general cart fleet maintenance
Assist in the daily setup and overall experience of the driving range
Setting up and breaking down – driving range stations
Picking and cleaning golf balls – driving range
Must be proactive in anticipating member/guests needs
Effectively communicate all pertinent information amongst team members and supervisory staff
Ability to work well under pressure and multi-task
Must be highly service focused with a desire to engage with members & guests
Demonstrate initiative and accountability
Comfortable working in a fast-paced environment where continuous improvement is expected
Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness a must
Responsible for compliance requirements (breaks, time clock punches, uniform standards, etc.)
Assist with member/guest service resolution (LEARN Model)
Assist with daily golf bag movement tasks
Emptying trash & folding laundry
Responsible for all opening/closing shift tasks
Greet every guest, member, and team member with service standards and set a positive tone for every interaction
Provide extraordinary service that is "Enriching by Nature"
Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values
Be empowered to make things go right if they go wrong
Give the guest/member a fond farewell
Address feedback by utilizing the LEARN Model
Demonstrate a professional appearance and be attentive to what matters most
Comply with company policies and procedures
Observe and adhere to safety guidelines
Perform other duties as assigned
Interface positively with other departments, helping when needed
Displays care for the use of equipment and maintains an organized and professional work environment