Player Development Coordinator - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

2d•$49,500 - $61,500•Onsite

About The Position

As a Player Development Coordinator, you will provide a wide range of administrative and specialized project-based support for the Vice President of Player Development at Maryland Live! Casino & Hotel. Those with the ability to exercise good judgment in a variety of situations and strong communication, administrative, and organizational skills will do well in this role! Maintaining a balance while managing multiple priorities is imperative. The Player Development Coordinator must be able to, at times, work under pressure to handle a wide variety of activities and confidential matters with discretion.

Requirements

Clear and effective written and oral communication.
Demonstrated ability to plan, organize, and complete work logically and independently.
Well-developed inter-personal skills.
Multi-tasking
Excellent analytical, problem solving, critical thinking and decision-making skills.
Ability to perform the manipulation of numbers and basic math calculations.
Public speaking and presentation skills.
Ability to perceive quality of work, read material, and review documents.
Express ideas or make recommendations regarding observations.
Receive and interpret instructions and hear inquiries from guests, clients, or staff.
Minimum two (2) years of experience in related function.
Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.
Ability to: Stand for extended periods of time.
Reach for specific objects at short distances in local working area.
Sit 60% of the time
Occasionally lift 50 lbs
Use of stairs and elevators

Nice To Haves

Hospitality, touring or travel agency experience is preferred.
College degree in a related field is preferred.
Adminstrative, Business Management, Hospitality, Marketing etc.

Responsibilities

Promptly answer telephone calls with appropriate greeting with a friendly and sincere welcome using a positive and clear speaking voice.
Portray positive body language as guests are entering high limit areas on the gaming floor.
Routinely pull and review with VP of PD reporting from HMS, Dynamics CRM 365, Monday.com, Accounting Checkbook and other Casino Marketing
Provide administrative support to VP of PD; assist with the booking and processing of guest accommodations, hotel reservations, tier benefits and travel arrangements.
Answer inquiries, offers suggestions, and provides literature pertaining to gaming machines, tables, outlets, and Live! Rewards benefits.
Participate in the operations of RM Events, offsite and onsite.
Attend department meetings as needed.
Working knowledge of Word, Excel, Power Point, Outlook, Loyalty and HMS
Provide an unsurpassed level of service to our V.I.P players.
Communicate all service suggestions to the required Casino host, Security, Beverage, or Gaming employee department.
Responsible for keeping the suite arrivals, telemarketing, special event and ticketing lists updated
Organizes CPlayer Development Marketing materials in an efficient manner paying attention to detail
High level of accuracy and attention to detail
Performs all related duties as assigned by the Vice President of Player Development

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts