Player Development Coordinator

Muckleshoot Casino Resort • Auburn, WA

8h

About The Position

Exemplifies Muckleshoot Casino Resort’s values and set a great example by always demonstrating excellent guest service and professionalism. Communication: Answer and screen telephone calls with a professional and friendly tone. Confidentiality: Maintain the privacy and confidentiality of all player information in compliance with the Division’s Policies and Procedures and applicable regulations. Ticket Inventory: Maintain proper ticket inventory and tracking through approved policies and regulations. Event Tracking: Track player participation in both on-site and off-site events. Gifting Programs: Support gifting programs by identifying items and working with purchasing to acquire player gifts. Host Team Support: Ensure information is properly communicated and track progress for promotion and player development efforts. Data Management: Handle data entry and list management to support player development initiatives. Event Support: Assist in off-site events, including greeting guests, distributing information, and registering participants. Office Supplies: Maintain office supply levels and place orders. Special Projects: Assist department staff with various research, special projects, and events as assigned. Technical Clerical Work: Perform specialized and technical clerical work, including document creation, data entry, typing, and filing. Marketing Events: Coordinate and assist with the execution of all marketing events and promotions. Inventory Management: Coordinate and assist with the receiving and return process of marketing inventory, track inventory items, and handle donation coordination. Guest Interaction: Represent the Marketing Department and Players Club on the casino floor by answering guest questions and enrolling new guests in the Players Club. Player Information: Maintain guest information for Players Club members and ensure the highest standards of data entry into the Players Club database. Promotional Support: Promote the value and benefits of the Players Club card, including providing information about marketing programs, redemptions, and special events. Compliance: Complete all paperwork in accordance with internal controls and departmental policies and procedures. Knowledge of Casino Operations: Maintain a working knowledge of casino facilities, including gaming operations. Guest Relations: Promote positive guest relations through personal interactions, phone communication, and correspondence. Project Management: Advise management on project tasks and assignments. Promotional Inventory: Assist with negotiating, purchasing, and maintaining promotional inventory. Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel. All other duties as assigned.

Requirements

• Associates degree or equivalent from two-year College or technical school.
• 2 (Two) years of administrative assistant experience of senior management in a fast-paced, detail-oriented environment.
• One (1) year of marketing administrative support experience to senior staff.
• Exceptional guest service skills.
• Advanced verbal and written communication skills.
• Proficiency in English is required.
• Strong analytical, statistical, mathematical, and critical thinking skills.
• Ability to work with the public and speak in front of groups.
• Comfort in a high-demand environment with strong deliverables.
• Ability to handle multiple tasks, deadlines, and projects professionally.
• Proficient conflict resolution and negotiating skills.
• Organizational and time management skills.
• Confidentiality in handling materials and information.
• Proficiency in Microsoft Office Suite Programs.
• Excellent guest service skills.

Responsibilities

• Answer and screen telephone calls with a professional and friendly tone.
• Maintain the privacy and confidentiality of all player information in compliance with the Division’s Policies and Procedures and applicable regulations.
• Maintain proper ticket inventory and tracking through approved policies and regulations.
• Track player participation in both on-site and off-site events.
• Support gifting programs by identifying items and working with purchasing to acquire player gifts.
• Ensure information is properly communicated and track progress for promotion and player development efforts.
• Handle data entry and list management to support player development initiatives.
• Assist in off-site events, including greeting guests, distributing information, and registering participants.
• Maintain office supply levels and place orders.
• Assist department staff with various research, special projects, and events as assigned.
• Perform specialized and technical clerical work, including document creation, data entry, typing, and filing.
• Coordinate and assist with the execution of all marketing events and promotions.
• Coordinate and assist with the receiving and return process of marketing inventory, track inventory items, and handle donation coordination.
• Represent the Marketing Department and Players Club on the casino floor by answering guest questions and enrolling new guests in the Players Club.
• Maintain guest information for Players Club members and ensure the highest standards of data entry into the Players Club database.
• Promote the value and benefits of the Players Club card, including providing information about marketing programs, redemptions, and special events.
• Complete all paperwork in accordance with internal controls and departmental policies and procedures.
• Maintain a working knowledge of casino facilities, including gaming operations.
• Promote positive guest relations through personal interactions, phone communication, and correspondence.
• Advise management on project tasks and assignments.
• Assist with negotiating, purchasing, and maintaining promotional inventory.
• Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel.
• All other duties as assigned.

Benefits

• Competitive salary of $26.98/hr . with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree