Player Engagement Fellowship

Cleveland Guardians - Baseball Operations•Cleveland, OH

2d•$48,000 - $50,000

About The Position

Primary Purpose Support the family relations and player engagement functions by coordinating services, communication, and logistics that enhance the experience of players, significant others, and families throughout the season. Essential Duties & Responsibilities Assist in developing and documenting processes and Standard Operating Procedures for player and family engagement requests, appearances, and related logistics. Coordinate communication and coverage for player engagement activities, including appearances, community events, and family-focused programs. Travel to select road cities to provide family support as requested by the Director of Team Travel. Assist in managing family room operations, including scheduling game-day staff, coordinating family trip and postseason coverage, and monitoring childcare services. Maintain a clear communication platform for significant others regarding community events, travel dates and hotels, additional hotel requests, childcare, parking, and ballpark wayfinding. Collaborate with internal stakeholders (community, sponsorship, ballpark operations, team travel) to support family and community events and create opportunities with partners. Serve as a main point of contact for visiting team family relations, including greeting buses, providing wayfinding, wristbands, and support with ticket or access issues. Support day-to-day operations by checking and stocking the family room, assisting with childcare logistics, and responding to inquiries from significant others. Maintain and update databases for significant others and assist with roster-related updates that impact family communication and logistics. Coordinate vendors, parking, and tickets for player and family events, including set-up and tear-down of programs and special occasions. Assist with personal touchpoints such as condolence and congratulations flowers and birthday/anniversary cards for players and families. Job Requirements Strong interpersonal and relationship-building skills with the ability to work effectively with players, significant others, staff, and external partners. Excellent organization and time-management skills, with the ability to handle multiple events and requests in a fast-paced environment (game days, road trips, postseason). High attention to detail and follow-through in managing logistics, communication, and confidential information. Demonstrated customer-service mindset and player-/family-centric approach in all interactions. Ability to work non-traditional hours, including evenings, weekends, and holidays, as required by the baseball schedule. Comfort working both independently and as part of a collaborative front office team. Proficiency with standard office software (e.g., Word, Excel, PowerPoint) and the ability to learn internal databases and communication platforms. Education & Background Requirements Bachelor's degree in a related field such as sports management, communications, business, hospitality, event management, or a similar discipline. Prior experience (internship, fellowship, volunteer, or entry-level role) in sports, events, hospitality, or customer service is preferred. Experience working with athletes, teams, or high-profile clients is a plus but not required. Bilingual or multilingual skills are a plus, particularly in languages commonly spoken by MLB players and families. About Us At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here. We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We are looking for the best person for the job, and we know that you might bring skills and experiences that are not exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you do not meet every single qualification. As a proud pillar of the Cleveland community, the Cleveland Guardians are dedicated to building a team that embodies the heart and spirit of our city. We offer compensation and benefits that attract, engage, and retain top talent. We are looking for the best person for the job. If you're interested in this role, we encourage you to apply, even if the salary range below does not meet your expectations. The expected annual salary range for this position is $48,000 – $50,000. This range serves as a general guideline. Actual compensation will be determined based on a candidate’s skills, experience, and qualifications, as well as market and business considerations. Organizational Requirements Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers. Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public. Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment. Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark. Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment. Ability to act according to the organizational values and service excellence at all times. Willingness to work extended days and hours, including holidays and weekends. Willingness to adhere to all Major League Baseball and Club policies.

Requirements

Strong interpersonal and relationship-building skills with the ability to work effectively with players, significant others, staff, and external partners.
Excellent organization and time-management skills, with the ability to handle multiple events and requests in a fast-paced environment (game days, road trips, postseason).
High attention to detail and follow-through in managing logistics, communication, and confidential information.
Demonstrated customer-service mindset and player-/family-centric approach in all interactions.
Ability to work non-traditional hours, including evenings, weekends, and holidays, as required by the baseball schedule.
Comfort working both independently and as part of a collaborative front office team.
Proficiency with standard office software (e.g., Word, Excel, PowerPoint) and the ability to learn internal databases and communication platforms.
Bachelor's degree in a related field such as sports management, communications, business, hospitality, event management, or a similar discipline.
Prior experience (internship, fellowship, volunteer, or entry-level role) in sports, events, hospitality, or customer service is preferred.
Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment.
Ability to act according to the organizational values and service excellence at all times.
Willingness to work extended days and hours, including holidays and weekends.
Willingness to adhere to all Major League Baseball and Club policies.

Nice To Haves

Experience working with athletes, teams, or high-profile clients is a plus but not required.
Bilingual or multilingual skills are a plus, particularly in languages commonly spoken by MLB players and families.

Responsibilities

Assist in developing and documenting processes and Standard Operating Procedures for player and family engagement requests, appearances, and related logistics.
Coordinate communication and coverage for player engagement activities, including appearances, community events, and family-focused programs.
Travel to select road cities to provide family support as requested by the Director of Team Travel.
Assist in managing family room operations, including scheduling game-day staff, coordinating family trip and postseason coverage, and monitoring childcare services.
Maintain a clear communication platform for significant others regarding community events, travel dates and hotels, additional hotel requests, childcare, parking, and ballpark wayfinding.
Collaborate with internal stakeholders (community, sponsorship, ballpark operations, team travel) to support family and community events and create opportunities with partners.
Serve as a main point of contact for visiting team family relations, including greeting buses, providing wayfinding, wristbands, and support with ticket or access issues.
Support day-to-day operations by checking and stocking the family room, assisting with childcare logistics, and responding to inquiries from significant others.
Maintain and update databases for significant others and assist with roster-related updates that impact family communication and logistics.
Coordinate vendors, parking, and tickets for player and family events, including set-up and tear-down of programs and special occasions.
Assist with personal touchpoints such as condolence and congratulations flowers and birthday/anniversary cards for players and families.