Player Operations Specialist

Bullfinch Recruitment • Town of Malta, NY

9d • Onsite

About The Position

Bullfinch Recruitment is supporting a client in the online gaming industry with the recruitment of this position.
Our client is a dynamic, international organisation operating in the regulated online gaming sector. Based in Gibraltar, the business operates within a high-performance, office-based culture that values innovation, integrity, and operational excellence.
They are seeking a detail-oriented Player Operations Specialist with a strong focus on fraud prevention, KYC compliance, and payment management to join their growing team. This role offers the opportunity to make a meaningful impact in a fast-paced, forward-thinking environment within the global iGaming industry.

Requirements

• Minimum of 2+ years’ experience in a KYC, Payments, or Risk Specialist role within the iGaming sector.
• Bachelor’s degree preferred, or a minimum of two years of completed higher education.
• Fluent in written and spoken English, with the ability to clearly communicate complex risk-related matters in a professional setting.
• Strong multitasking and time-management skills, with the ability to prioritise effectively in a fast-paced office environment.
• Excellent problem-solving skills with strong attention to detail and pattern recognition.
• Calm, focused, and professional under pressure, particularly during high-volume periods or complex investigations.
• A proactive approach, contributing ideas to improve internal systems and fraud detection methodologies.
• A solid understanding of the commercial impact of payment processing and risk management decisions.

Nice To Haves

• Experience working with US or European regulated gaming markets is highly advantageous.

Responsibilities

• Fraud Detection: Early detection and prevention of fraudulent accounts and suspicious transactions through in-depth analysis of real-money transactional data.
• KYC & Compliance: Conducting thorough KYC (Know Your Customer) checks to verify player identities and assess risk levels, including profile reviews and Enhanced Due Diligence (EDD) for high-value accounts.
• Risk Mitigation: Ensuring document integrity and strict adherence to global regulatory requirements, while coordinating with legal and risk teams to mitigate potential threats.
• Payment Management: Managing the full payment lifecycle, including processing withdrawals, verifying deposits, reconciling invoices, and making informed decisions on account redemptions and bonus eligibility.
• AML Monitoring: Reviewing transaction reports for suspicious activity and conducting detailed investigations into potential money laundering, bonus abuse, or financial irregularities.
• Cross-Department Support: Supporting Customer Support and Finance teams with payment-related queries and investigating system discrepancies when required.
• Policy Evolution: Collaborating with internal stakeholders to assess and strengthen operational policies in response to emerging industry risks.
• Reporting: Maintaining accurate, up-to-date case records and monitoring the progress of high-priority investigations.
• Independent Decision-Making: Identifying and escalating operational or system issues promptly while confidently managing day-to-day decisions with minimal supervision.

Benefits

• Competitive Salary: Attractive and competitive remuneration package aligned with experience.
• Professional Environment: Work from a modern office hub alongside experienced industry professionals.
• Training & Development: Structured onboarding and ongoing opportunities for professional development and compliance certifications.
• Career Progression: Join a fast-growing organisation with clear pathways into senior or leadership roles for high performers.
• Global Collaboration: Work closely with international teams across multiple regions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level