Player Services Cage Assistant Manager
About The Position
Supervises the daily operation of the player services and cage operations and ensures the accurate reporting of all activities while remaining compliant with all applicable local, state and federal laws as well as company internal controls and department policies. Maintains thorough knowledge of the player tracking system, internal Controls and policies/procedures, and makes suggestions for improvement. Responsible for coaching, counselling and developing subordinates to their fullest potential. Responsible for securing the integrity of all assets and overseeing the balancing of all cage banks Communicates pertinent information to staff in a timely fashion. Runs reports and verification information for patron Credit line requests in accordance with directive of the HCPN Credit Committee and PGCB regulations. Ensures scheduling is commensurate with business levels and within budget. Responds to guest inquiries while monitoring and applying service recovery within authority levels. Delegates work responsibilities and provides follow-up and direction when necessary. Develops and maintains a good rapport with other departments and with external guests. Reward, recognize, coach and counsel department employees.
Requirements
- High School Diploma / GED; or one to two years of customer service-related experience, or equivalent combination of education and experience.
- Must have the ability to respond to common inquiries or complaints from guests, regulatory agencies and community members.
- Must have the ability to perform basic math skills.
- Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
- Intermediate computer knowledge; MS Office and POS; Casino Operations Software, Excel Spreadsheets
- Walking 40% of the time
- Sitting 15% of the time
- Standing 40% of the time
- Bending and lifting 5% of the time
- Lifting/moving a maximum of 50 lbs.
- Ability to see 20/20, color, and/or peripherally
Nice To Haves
- One to two years of supervisory experience in a cash handling environment preferred; Knowledge of Title 31 Regulations preferred.
Responsibilities
- Supervises the daily operation of the player services and cage operations and ensures the accurate reporting of all activities while remaining compliant with all applicable local, state and federal laws as well as company internal controls and department policies.
- Maintains thorough knowledge of the player tracking system, internal Controls and policies/procedures, and makes suggestions for improvement.
- Responsible for coaching, counselling and developing subordinates to their fullest potential.
- Responsible for securing the integrity of all assets and overseeing the balancing of all cage banks
- Communicates pertinent information to staff in a timely fashion.
- Runs reports and verification information for patron Credit line requests in accordance with directive of the HCPN Credit Committee and PGCB regulations.
- Ensures scheduling is commensurate with business levels and within budget.
- Responds to guest inquiries while monitoring and applying service recovery within authority levels.
- Delegates work responsibilities and provides follow-up and direction when necessary.
- Develops and maintains a good rapport with other departments and with external guests.
- Reward, recognize, coach and counsel department employees.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
