Players Club Representative

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Twentynine Palms, CA

About The Position

This position is responsible for providing support for special events and promotions for the Marketing Department, while promoting Club 29 membership by assisting patrons through the membership process and answering questions. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Requirements

Must possess a high school diploma or equivalent.
Three to six months related experience and/ or training; or equivalent combination of education and experience.
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
Greet all guests and act as a Spotlight 29 and Tortoise Rock Casino information center by answering guest inquiries concerning casino promotions, live entertainment and special events.
Act as a liaison between marketing and the casino guest, communicating with both to expedite customer requests.
Effectively communicate with guests of the benefits and rewards of Club 29 membership using persuasion skills and motivated enthusiasm.
Create new Club 29 players club accounts for new members and access account information for existing members.
Verify all guest contact information to include but not limited to correct name, address, email and telephone contact information.
Review player account information to address questions regarding account status, tier level and offer qualification.
Meets, greets and delivers exceptional service to all guests in person or over the phone.
Know the casino layout in order to assist customers in locating services such as restrooms, cash cage, table games areas, restaurants, specific slot machines games, etc.
Be thoroughly familiar with all Spotlight 29 Casino promotions, including but not limited to, rules and guidelines for guest participation, the location where guests can enter the promotions and advise guests accordingly.
Assist in the distribution of prizes, promotional items, and awards offered in the promotions.
Maintain security and confidentiality of all guest files, records, lists and of all casino information.
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Perform any other duties that may be assigned from time to time.