Plumbing Service Technician

IES Residential, Inc. • Huntsville, AL

3d

About The Position

We are seeking a highly skilled and customer-focused Plumbing Service Technician to join our team in Huntsville, AL. This role is responsible for performing diagnostics, repairs, and routine maintenance on residential and light commercial plumbing systems. The ideal candidate will have a strong foundation in plumbing practices, excellent problem-solving ability, and a proven commitment to exceptional customer service.
Key Responsibilities
Service Calls & Diagnostics
Respond promptly to service requests for residential and light commercial plumbing systems
Diagnose plumbing issues using proper tools and inspection techniques
Identify problems related to water pressure, leaks, clogs, backflow, and fixture malfunctions
Conduct system tests to determine necessary repairs or component replacements
Routine Maintenance
Perform preventative maintenance including flushing water heaters, checking pressure regulators, inspecting piping, and testing sump pumps
Inspect and maintain plumbing fixtures, valves, traps, and water filtration systems
Provide seasonal system checks for freeze protection and water heater efficiency
Repair, Replacement & Installation
Repair or replace components such as water heaters, faucets, toilets, valves, disposals, and piping
Install plumbing systems for remodels or light commercial applications according to codes and specifications
Ensure proper connections, testing for leaks and system integrity
Customer Communication & Service
Communicate clearly and respectfully with customers regarding plumbing issues and proposed solutions
Offer guidance on proper system care, water-saving practices, and maintenance plan options
Build trust and long-term relationships through professionalism and follow-through
Documentation & Reporting
Accurately document all service activity, including diagnostics, repairs, and parts used
Complete work orders, service tickets, and reports using mobile software or paper forms as required
Safety, Compliance & Environmental Practices
Adhere to all safety regulations and company procedures on job sites
Safely handle and dispose of materials such as old piping, water heater components, and sealants
Comply with local, state, and federal plumbing codes and environmental standards
Team Collaboration & Scheduling
Work closely with dispatchers and fellow technicians to coordinate service calls and manage workload
Support and mentor junior technicians or apprentices as needed
Contribute to a positive team culture focused on excellence and continuous improvement

Requirements

• High school diploma or GED required
• Minimum of 2 years' experience servicing residential and/or light commercial plumbing systems
• Strong understanding of plumbing systems, including water supply, drainage, gas lines, water heaters, and fixture installation
• Proficient with plumbing tools and diagnostic equipment such as pipe inspection cameras, pressure gauges, pipe threaders, and leak detectors
• Familiarity with local plumbing codes, safety regulations, and permit procedures
• Excellent communication and customer service skills
• Ability to work independently with minimal supervision and manage multiple service calls
• Must pass a background check and drug screening
• Valid driver’s license with a clean driving record
• Ability to lift and carry up to 75 lbs on a regular basis
• Comfortable working in a variety of conditions including crawl spaces, attics, basements, rooftops, and confined areas
• Capable of standing, bending, kneeling, or climbing ladders for extended periods
• Willingness to work in environments with dust, dirt, heat, moisture, and occasional odors
• Ability to use hand and power tools safely and effectively while maintaining situational awareness

Responsibilities

• Respond promptly to service requests for residential and light commercial plumbing systems
• Diagnose plumbing issues using proper tools and inspection techniques
• Identify problems related to water pressure, leaks, clogs, backflow, and fixture malfunctions
• Conduct system tests to determine necessary repairs or component replacements
• Perform preventative maintenance including flushing water heaters, checking pressure regulators, inspecting piping, and testing sump pumps
• Inspect and maintain plumbing fixtures, valves, traps, and water filtration systems
• Provide seasonal system checks for freeze protection and water heater efficiency
• Repair or replace components such as water heaters, faucets, toilets, valves, disposals, and piping
• Install plumbing systems for remodels or light commercial applications according to codes and specifications
• Ensure proper connections, testing for leaks and system integrity
• Communicate clearly and respectfully with customers regarding plumbing issues and proposed solutions
• Offer guidance on proper system care, water-saving practices, and maintenance plan options
• Build trust and long-term relationships through professionalism and follow-through
• Accurately document all service activity, including diagnostics, repairs, and parts used
• Complete work orders, service tickets, and reports using mobile software or paper forms as required
• Adhere to all safety regulations and company procedures on job sites
• Safely handle and dispose of materials such as old piping, water heater components, and sealants
• Comply with local, state, and federal plumbing codes and environmental standards
• Work closely with dispatchers and fellow technicians to coordinate service calls and manage workload
• Support and mentor junior technicians or apprentices as needed
• Contribute to a positive team culture focused on excellence and continuous improvement

Benefits

• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED