PM Food and Beverage Supervisor

BallenIsles Country Club•Bend, OR

2d•$27

About The Position

Juniper Preserve is seeking a PM Food and Beverage Supervisor! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. SUMMARY Ensures exceptional service to all members and resort guests by supervising the day-to-day Food & Beverage front-of-the-house outlets, including Iris & Blue Bar, Coyote Lounge, Trailhead, Grill on the Green, and Ghost Tree Lounge. Performs additional essential duties effectively and efficiently.

Requirements

Ability to work a flexible schedule, including weekends, holidays, and evenings.
Must be dressed neatly and well-groomed in a company-approved uniform at all times.
Ability to operate a POS system, make change, and process credit card transactions accurately.
Capable of calmly responding to angry guests and notifying a manager.
Able to clearly verbalize menu items to guests and respond to requests.
Must write or memorize orders efficiently.
Able to balance end-of-shift financial transactions.
Ability to deliver plates, clear tables, and lift up to 50 lbs.
Ability to hear well amidst loud background noise.
Must be at least 21 years of age.
Must pass server validation.
Must card all guests appearing under age 30 for alcohol purchases and under age 25 for tobacco purchases.
Availability to work weekends and holidays as needed to meet business needs.
High school graduate; some college training preferred.
Completion of wine knowledge courses and 2–3 years of management experience and/or hands-on training in a restaurant, golf clubhouse, or hotel/restaurant environment.
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
Effectively presents information and responds to questions from members, guests, management, and employees.
Must maintain a current Food Handler’s Card and OLCC Server’s Permit.

Responsibilities

Enforces and monitors established standards for service personnel.
Holds pre-shift meetings regarding food, specials, service, VIPs on property, and in-house overnight accommodations.
Monitors daily operations and business systems.
Performs server and/or bartender tasks such as taking orders, serving, and clearing tables whenever necessary; this is expected during off-seasons.
Assists with physical set-up, execution, and breakdown of banquets, social functions, events, and tournaments.
Maintains a clean and neat work environment.
Effectively handles multiple tasks.
Possesses proficient knowledge of liquor quality and drink preparation and stays updated on new and revised beverage recipes.
Follows alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Assists servers with bar knowledge (proper glassware, correct garnish, cocktail ingredients, etc.).
Enters orders and modifications into the POS system quickly, in proper sequence, and uses appropriate abbreviations.
Maintains beer cooler; keeps wine and liquor storage areas organized; restocks shelves; and assists managers with updates to wine vintages, pricing changes, and liquor lists.
Monitors use of and assists with ordering service supplies as necessary.
Assists in monitoring compliance with health, fire, and OLCC regulations regarding food and beverage preparation and service.
Adheres to and enforces all company sanitation and safety procedures.
Monitors employee and patron activities to ensure liquor regulations are followed.
Investigates and resolves complaints regarding F&B quality and/or service.
Maintains a professional standard at Juniper Preserve, including appearance and interactions with members, associates, and guests.
Avoids discussing work-related issues with members and resort guests.
Maintains a positive attitude and flexibility to take on new and different tasks as assigned.
Fosters a cooperative and harmonious working climate to maximize employee morale and productivity.
Stays approachable and available to all team members.
Keeps appropriate managers informed of all personnel problems or unusual matters of significance and takes corrective action when necessary.
Supports Food & Beverage teams by providing assistance in various areas as needed to ensure smooth operations.
Upholds the standards and expectations of food quality and production.
Incorporates safe work practices in job performance.
Regular and reliable attendance is expected.