PM Server - The Benson Hotel
About The Position
Why us? A Modern Pioneer’s Retreat at the Heart of Colorado Innovation Nestled within the dynamic UC Anschutz Medical Campus in Aurora, The Benson Hotel & Faculty Club is where innovation meets rejuvenation. Designed as a refined gathering place, our boutique hotel invites business leaders, global thinkers, students, and creatives to connect, collaborate, and recharge. Reflecting the pioneering spirit of the West, The Benson offers a luxurious yet approachable atmosphere—a sanctuary where hospitality, discovery, and community flourish. Job Overview Under general supervision, provides prompt and courteous food service to restaurant customers.
Requirements
- High school education or equivalent.
- Previous experience in similar position of 3 months or longer.
- Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
- Must know standard cash-handling procedures.
- Must be fluent in oral and written English.
- Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
- Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Responsibilities
- Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
- Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
- Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
- Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
- Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
- Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
- Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
- Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
- Presents a clean and professional appearance at all times.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs other duties as assigned, requested or deemed necessary by management.
Benefits
- Exceptional Benefits & Perks: Explore & Save Enjoy exclusive discounts at Sage Hotels & Restaurants nationwide—your gateway to unforgettable experiences across the country.
- Comprehensive Health Coverage We've got you covered with medical, vision, and dental insurance because your well-being matters.
- Join a Culture That Celebrates You At Sage, you're part of a community. We're building something special: a place where creativity thrives, passion drives every detail, and belonging isn't just a buzzword; it's who we are.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
