PMO Manager – Global Real Estate Services

Bank of America • Charlotte, NC

2d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! PMO Job Description: The PMO provides a single point of contact for program management related functions. Responsible for the execution of the program to ensure coordinated delivery of the business outcomes and ensures that the programs maintain a standard project management approach. Creates a clear, coherent approach to guide effective program/project setup, execution, and control. Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes. Ensures clearly defined responsibilities and accountabilities for key program/project roles. Integrates knowledge of end-to-end business process into program planning and decisioning processes. Develop, maintain, and report on an overall integrated delivery plan. Management experience with small to mid-size teams. Accountable for tracking project milestones while developing, maintaining and reporting on an overall integrated delivery plan. Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. Excellent project management skills, including the ability to prioritize work and meet deadlines. Typically, 5+ years of PMO experience including leading small PMO teams. GRES Role Description: The Capital Planning and Operations team provides a single point of contact for centralized management functions. Responsible for the execution of the real estate operations to ensure a coordinated delivery of the business outcomes and ensure operations maintain a standard process management approach. Creates a clear, coherent approach to guide effective execution and control. Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes. Ensures clearly defined responsibilities and accountabilities for key roles. Integrates knowledge of end-to-end business process into planning and decisioning processes. Develop, maintain, and report on an overall integrated delivery plan. Management experience with small to mid-size teams. Accountable for tracking milestones while developing, maintaining and reporting on an overall integrated delivery plan. Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. Excellent process management skills, including the ability to prioritize work and meet deadlines. Typically, 5+ years of real estate operations experience including leading small operations teams. Responsible for supporting Global Real Estate Services (GRES) Capital Plan and Operations Environmental Health and Safety (EHS) Lead and Energy & Sustainability (ES) Lead. GRES manages the bank’s global real estate portfolio 65MM sq.ft. GRES day-to-day operations are outsourced to three Facility Vendors (FVs). The GRES Capital Plan and Operations team has service line leads that oversee the FV COE teams with the primary goal of ensuring processes and procedures are managed consistently by each FV across the globe. The service line leads consist of Integrated Facilities Management (IFM), Project Management (PJM), Capital Plan/Capital Management, Engineering (including Energy & Sustainability), and Environmental Health and Safety (EHS). The role will support priorities and initiatives for the EHS (75%) and ES (25%) Leads. This role allows for broad access to all operational aspects of facilities management. The Operations Business Support Manager is responsible for providing GRES service line support at several different levels. The position requires the candidate to have diverse administrative expertise and to oversee various processes and initiatives, to be able to think strategically, as well as perform in a proactive manner with limited supervision. The position also requires the individual to build and maintain relationships within our operations team as well with FV COE teams, and work closely with other organizations within the bank. Successful applicants will have excellent organizational and time management skills, familiarity with MS applications and the ability to liaise with various business partners at varying levels of management.

Requirements

• Experience engaging with and managing large, outsourced relationships
• Strong presentation and documentation skills required for executive-level reporting
• Skills to recognize gaps and execution risks and acumen to devise appropriate remediation plans
• Capacity to liaise with internal and external stakeholders and deal with people with different experiences and backgrounds and be able to get work done.
• Strong Excel and PowerPoint skills
• Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight
• Proactive, well organized and results-oriented
• Interpersonal skills to lead and participate within a diverse group of constituents which are distributed across functional areas and physical locations
• Must have skillsets to work in a fast paced, cross-functional environment
• Self-starter needing little guidance; capable of producing and iterating work as feedback is gathered from a wide range of stakeholders

Nice To Haves

• Bachelor’s degree in business or technical field
• 5+ years work experience in real estate operations
• Familiarity with POP Process Management. Optimally, existing Process Owner or Process Delegate
• Real Estate services or related property management experience strongly preferred
• Engineering and/or Environmental experience strongly desired
• Vendor Management experience
• Familiarity with GEP Smart
• Project Management
• Reporting
• Consulting
• Problem Solving
• Performance Management
• Collaboration
• Presentation Skills
• Prioritization
• Issue Management
• Risk Management
• Process Performance Management

Responsibilities

• Provide EHS direction, control and governance, including: EHS – NFRRs - Understand and manage the end-to-end process working with Facility Vendors and their SMEs (Arcadis, WSP) to identify new and changes to existing regulations, communicate to the Bank, and work with Operational Risk to update eRIC. Determine if any of these changes require NFRR and if so, implement NFRR change control and ensure that NFRR inventories are up to date. Manage enterprise standards applicable to GRES EHS including Non-Financial Regulatory Reporting (NFRR) and Laws, Rules, and Regulations (LRR) Develop and maintain knowledge of high-level strategy, processes and procedures Facilitate escalation management and regulatory reporting Due Diligence Process related to EHS Phase I and Phase II property assessments and providing direction on proceeding with a transaction Signatory Authority for the BofA on environmental matters Provide governance and oversight of environmental compliance via third party EHS assessments to validate FV compliance with regulations, EHSMS, and BofA policies and procedures Engagement with Life Safety concerning issues/concerns as needed Track and respond to any EHS incidents in ID|EA (GRES EHS System of Record) as needed Respond to EHS contract signature requests ES/EHS contract setup and ebilling in GEP and engagement with Procurement Ad-hoc discussion of issues/concerns
• Provide ES direction, control and governance, including: Develop and maintain knowledge of high-level strategy, processes and procedures Management of Energy & Sustainability Budget – reconciliation between GRES approved projects and Capital Plan funding LEED summary and reporting Ad-hoc discussion of issues/concerns

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level