Poker Brush (Full Time; Varied Shift)

Harrah's Cherokee Casino Resort•Cherokee, NC

2d•Onsite

About The Position

The Poker Brush is responsible for assisting in creating and maintaining lists for poker games, in addition to making fills for the Poker Dealers table tray banks, as well as player chip transactions. This individual is also responsible for answering incoming poker phone calls, communicate upcoming events, in support of the company’s service initiatives by greeting every customer, either in person or on the phone, with an upbeat and positive attitude.

Requirements

High school diploma or GED required
One-year customer contact experience required
Must be able to communicate with coworkers, supervisors, and guests
Ability to add, subtract, multiply, or divide quickly and correctly
Ability to talk to others to convey information effectively
Attention to detail
Neat, professional appearance with excellent personal hygiene
Excellent oral and written communication skills
Strong interpersonal skills (including in volatile situations)
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
Neat, professional appearance with excellent person hygiene
Basic gaming device knowledge
Knowledge of CMS, and Caesars Reward systems
Must be able to operate in stressful situations
Must be able to lift 30 pounds and carry 5 pounds
Must be able to maneuver to all areas of casino
Must be able to bend, stoop, reach, kneel, twist and grip items
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
Must be able to work up to 60 hours per week, if business demands require
Must be able to work a flexible schedule including weekends, evenings, and holidays

Responsibilities

Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Assist in maintaining a safe and clean working environment
Greet players as they enter the poker room and provides prompt and courteous service
Provide dealers with bank fills for the table tray banks, in accordance with all departmental and company policies and procedures
Provide players with chip transaction in accordance with all departmental and company policies and procedures
Maintain the cleanliness of the Poker Room
Assist players in seating for poker games
Answer incoming calls
Assist in creating and maintaining sign up lists and seating for the poker room games
Perform other duties as assigned by the Poker Management Team
Adhere to regulatory, departmental and company policies/procedures in an ethical manner