Poker Room Floor Manager - Full Time

Bally's Chicago•Lincoln, RI

11d•Onsite

About The Position

The Poker Floor Manager is responsible for overseeing all Poker Room operations during an assigned shift to ensure exceptional guest experience and compliance with gaming regulations. This role requires strong leadership, operational expertise, and a commitment to maintaining a safe, fair, and engaging environment for players and staff.

Requirements

Minimum 2–3 years of experience in poker operations or table games management.
Strong knowledge of poker rules, variations, and industry trends.
Excellent leadership, communication, and conflict-resolution skills.
Ability to work flexible hours, including nights, weekends, and holidays.
Familiarity with gaming regulations and compliance requirements
Must secure appropriate RI BCI mandated gaming licenses
Ability to stand and walk for extended periods.

Nice To Haves

Experience managing poker tournaments and events.
Proficiency in casino management systems and scheduling software.
Strong analytical and financial acumen.

Responsibilities

Supervise daily poker room operations, including game scheduling of dealers, supervisors, and game mix.
Ensure compliance with all gaming regulations, internal controls, and company policies.
Monitor game integrity and resolve disputes promptly and professionally.
May act as Table Games Floor Manager within designated pits.
Operate daily tournaments and other promotions.
Foster a welcoming and professional atmosphere for guests.
Address player concerns and inquiries with courtesy and efficiency.
Maintain strict adherence to gaming laws and internal security protocols.
Work closely with surveillance and security teams to prevent fraud and ensure player safety.