Police Communications Oper Trn

State of Maryland • Baltimore City, MD

5d • Onsite

About The Position

If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today! The Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with nearly 12,000 employees and a budget of more than $1 billion. In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release. As a member of the DPSCS team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union. The incumbent functions as a Trainee, learning to manage Watch Center operations driven by real-time events. While learning that all duties hold equal weight, the Trainee develops the ability to adjust to shifting task prioritization and learns to handle responsibilities in a continuous rolling cycle based on the immediate needs presented by each phone call. Learns to provide courteous and professional customer service at all times. Learns to promptly and accurately answer incoming calls and directs to the appropriate department. Learns to determine the call/activity type. Learns to dispatch a detective to the scene. Learns to utilize CJIS, and NCIC systems to gather absconding demographics, gather traffic record information, and learns to enter warrants into NCIC. Learns to record serious incidents into the Record Management System (RMS) from correctional facilities and the public. Learns to monitor the violation status of incarcerated individuals on the Central Home Detention Program using the BI Total Access monitoring Global Positioning System, and learned to conduct follow-up via telephone. Learns to navigate and utilize the OCMS database for daily operations. Performs other related duties.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Applicants for this classification may be subject to an extensive background investigation prior to appointment.
• Employees in this classification will be required to provide the employing agency with a telephone number where they can be reached.

Nice To Haves

• Experience managing multiple lines of high-volume calls and recording the information in the designated database.
• Experience as an emergency or communications dispatcher (such as Maryland’s 911, 411, or 311).

Responsibilities

• Manage Watch Center operations driven by real-time events.
• Adjust to shifting task prioritization and learns to handle responsibilities in a continuous rolling cycle based on the immediate needs presented by each phone call.
• Provide courteous and professional customer service at all times.
• Promptly and accurately answer incoming calls and directs to the appropriate department.
• Determine the call/activity type.
• Dispatch a detective to the scene.
• Utilize CJIS, and NCIC systems to gather absconding demographics, gather traffic record information, and learns to enter warrants into NCIC.
• Record serious incidents into the Record Management System (RMS) from correctional facilities and the public.
• Monitor the violation status of incarcerated individuals on the Central Home Detention Program using the BI Total Access monitoring Global Positioning System, and learned to conduct follow-up via telephone.
• Navigate and utilize the OCMS database for daily operations.
• Performs other related duties.

Benefits

• health insurance, dental, and vision plans offered at a low cost
• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
• Annual Leave - ten (10) days of accumulated annual leave per year
• Sick Leave - fifteen (15) days of accumulated sick leave per year
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child
• Holidays - State employees also celebrate at least twelve (12) holidays per year
• Pension - State employees earn credit towards a retirement pension

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED