Police Technology Specialist

City of Arlington

2d•$61,600 - $77,000

About The Position

Under general supervision of the Technology Manager and guidance from the Police Technology Systems Administrator, the Police Technology Specialist provides technical support for digital video recorders (DVRs), mobile data computers (MDCs), e-citation systems, license-plate recognition systems, mobile device management (MDM) for smartphones, and other police technology equipment. This role is responsible for managing work orders, tracking shipments, maintaining repair logs, and managing inventory. The Police Technology Specialist assists in implementing new technologies as directed by management and coordinates with outside vendors to schedule repairs and updates. ESSENTIAL JOB FUNCTIONS: Provide technical support, information, and consultation services for complex systems while maintaining and processing work orders, documentation, and associated records. Coordinate service requests with vendors. As required, create, and follow written instructions, procedures, or technical materials and manuals. Perform testing and quality assurance checks on police technology equipment. Support the implementation and maintenance of the Police Department’s information technology infrastructure. Coordinate with the City’s Department of Information Technology and Fire Department’s 9-1-1 Communications Division personnel. Provide services for the Mobile Command Vehicle, including driving and operating embedded technology during critical incidents. Respond to critical incident scenes requiring immediate assistance with body-worn and in-car camera systems to preserve critical digital evidence. Process account terminations and review weekly Active Directory Disabled Accounts Report. In the unit's change management log, log system account creations, modifications, terminations, and changes to software. Advise and assist the Technology Manager and Police Technology Systems Administrator in maintaining compliance with CJIS security policy and CALEA standards. Monitor vendor websites monthly for documentation and software updates. Resolve tasks as assigned by the Technology Manager. Must testify in court to the evidentiary chain and process of body cam footage obtained on scenes.

Requirements

Knowledge of office and administrative practices and procedures.
Skill in using PC Software including current Microsoft Office Suite of applications.
Skill in communicating professionally and tactfully with other city employees and the public by oral and written means.
Skill with organization and attention to detail.
Ability to exercise discretion and independent judgment utilizing knowledge of the organization's policies.
Ability to work independently under general instructions.
Ability to perform a variety of physical skills including but not limited to filing, pulling, seeing, sorting, squatting, standing, stooping, twisting body, typing, walking, and writing.
Ability to operate a variety of office equipment including but not limited to PC, telephone, calculator, scanner, and copier.
Ability to prioritize deadlines and tasks.
Ability to learn new systems and procedures quickly.
Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives.
Ability to understand mathematical calculations involving fractions, percentages, and decimals.
Ability to work within a set schedule.
Skill in developing oral and written reports, managing multiple tasks, and maintaining flexibility.
Ability to plan, organize, coordinate, and manage complex projects.
Ability to develop alternative solutions to problems, evaluate courses of action, organize daily activities, and prioritize tasks.
Ability to engage in problem-solving and troubleshooting.
Ability to document activities and create troubleshooting guidelines.
Ability to lift or exert forces equivalent to 50 lbs.
Associate degree in computer science or related field.
Two (2) years of directly related experience in a help desk and/or desktop support role.
OR an equivalent combination of education and experience.
Valid Texas class C license required.
Ability to obtain a Texas Class B license within 6 months.

Nice To Haves

Formal training in PC desktop support and computer repair preferred.
Knowledge of body-worn and in-car video technology preferred.
Knowledge of license plate recognition system technology preferred.
Knowledge of electronic citation system technology preferred.
Knowledge of mobile device management software for smartphones preferred.
Microsoft certifications a plus.

Responsibilities

Provide technical support, information, and consultation services for complex systems while maintaining and processing work orders, documentation, and associated records.
Coordinate service requests with vendors.
As required, create, and follow written instructions, procedures, or technical materials and manuals.
Perform testing and quality assurance checks on police technology equipment.
Support the implementation and maintenance of the Police Department’s information technology infrastructure.
Coordinate with the City’s Department of Information Technology and Fire Department’s 9-1-1 Communications Division personnel.
Provide services for the Mobile Command Vehicle, including driving and operating embedded technology during critical incidents.
Respond to critical incident scenes requiring immediate assistance with body-worn and in-car camera systems to preserve critical digital evidence.
Process account terminations and review weekly Active Directory Disabled Accounts Report.
In the unit's change management log, log system account creations, modifications, terminations, and changes to software.
Advise and assist the Technology Manager and Police Technology Systems Administrator in maintaining compliance with CJIS security policy and CALEA standards.
Monitor vendor websites monthly for documentation and software updates.
Resolve tasks as assigned by the Technology Manager.
Must testify in court to the evidentiary chain and process of body cam footage obtained on scenes.