Police Telecommunicator Trainee

City of Charlotte•Charlotte, NC

22h•$24 - $30•Onsite

About The Position

The 911 Call Takers are responsible for answering calls and inputting the information in applicable databases at the CMPD emergency response center. Calls are received from the public regarding crimes, disturbances, fires, and medical or police emergencies. Maintaining contact with the caller until appropriate responders arrive may be needed. Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.

Requirements

High School Graduate or equivalent
Sheriffs’ Standards Telecommunicator Certification (must be completed within one year from appointment)
U.S Citizenship
Knowledge of customer service principles
Knowledge of techniques & methods for organizing, prioritizing, and monitoring work
Knowledge of telecommunication system operations
Knowledge of proper grammar and spelling of the English language
Knowledge of administrative & clerical procedures and systems such as stenography & transcription
Ability to verbally obtain and relay pertinent & timely information
Ability to utilize multiple computer and software applications simultaneously
Ability to audibly detect or tell differences between sounds varying in pitch & loudness
Ability to assess response needs and prioritize communication tasks
Ability to retain and recall information such as words, numbers, pictures, and procedures

Responsibilities

Receive & transfer incoming telephone or alarm system calls to appropriate department
Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio.
Performs call back on disconnected calls
Determine nature and location of issue and required services; and enters information in system as needed.
Determine response requirements & relative priorities of situations
Record details of calls / messages
Maintain access & security of highly sensitive materials
Scan status charts, maps, and computer screens to determine emergency units available for dispatch
Observe residential & commercial alarm registers
Pass and maintain applicable certifications
Read & effectively interpret small-scale maps to determine locations and/or provide directions
Perform other duties as assigned