Policy Administration Specialist
About The Position
The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary This role supports the full life cycle of complex group insurance policies by setting up and maintaining premium billing records, applying and reconciling premium payments, and delivering high‑quality customer service to policyholders and partners. The position ensures accurate policy administration, resolves billing and policy issues, and helps maintain customer retention through frequent, service‑focused interactions. Work includes establishing new group records, processing amendments and renewals, researching discrepancies, and ensuring adherence to financial controls.
Requirements
- High school diploma or equivalent.
- 2 + years of demonstrated Insurance customer service experience required.
- Experience with billing, accounting principles, or premium administration.
- Working knowledge of complex group contract provisions and billing support systems.
- Proficiency with spreadsheets, databases, and related applications.
- Ability to work remotely in Pacific time zone hours.
Nice To Haves
- Experience with group insurance billing or premium collection systems preferred.
Responsibilities
- Establish and maintain complex group billing and premium collection records, including alternate funding arrangements.
- Apply, track, and reconcile premium payments; research and correct discrepancies.
- Communicate policy information, changes, and service options to policyholders, producers, TPAs, and internal partners.
- Implement policy amendments and renewals by analyzing changes and updating system records.
- Support retention efforts by resolving issues related to non-payment, lapses, and terminations.
Benefits
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
- Eligibility to participate in an incentive program is subject to the rules governing the program and plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
