Pool Operations Manager - Vdara

MGM Resorts International

1d • Onsite

About The Position

The Pool Operations Manager at Vdara is responsible for managing the daily operations for all aspects of the pool and pool operations, while meeting the demands and expectations of a Forbes Five-Star hotel. All duties are to be performed in accordance with department and property policies, practices and procedures.

Requirements

• Ability to work varied shifts, including weekends and holidays required
• 2+ Years of prior relevant experience required
• Must be 21 years of age or older

Responsibilities

• Supervise employees to ensure they are alert to all their duties and adhere to Company policies and procedures regarding safety, health and welfare of the guest and the property.
• Operate smooth, efficient, cost-effective operation, including labor management, supervision of all aspects of services and inventory control.
• Manage the department staffing in the most efficient way, minimizing expenses in order to surpass budgeted objectives.
• Responsible for ensuring department properly executes all requests made by VIP Services, Executives, etc.
• Oversee and be accountable for successful Convention Sales event set up and tear down for pool events.
• Managing the coordination with outside vendors and Banquets for staffing and uniforms.
• Managing Pool staffing to assist with the removal of chairs and reset of chairs.
• Managing check-in process at Security and issuance badges.
• Managing the BPO process and distribution of sign-in sheets for outside companies.
• Managing the pool deck rentals for events.
• Monitor, document, and notify the Director of Pool Operations of any problems that may impact or jeopardize the achievement of current and future departmental objectives.
• Manage opening/closing duties of the pool area and ensure proper appearance of the pool deck throughout the shift.
• Assist Director with implementation and ongoing management of Opera reservation system.
• Oversee the daily updates to the website and coordinate with management for night-end.
• Partner with Enterprise Analytics to determine cabana and chair rates to effectively yield and drive revenue.
• Coordinate maintenance and repair of the pool deck and facilities.
• Provides input into strategic plans to grow revenue streams, effectively recognize areas of opportunity for cost containment in order to surpass budgeted objectives and maximize EBITDA.
• Assist director with Opera configuration and Mystique for cabana yielding and inventory counts.
• Supports departmental strategies for guest service, team cooperation, financial responsibility and asset management.
• Understanding the policies, ideologies, and goals of MGM Resorts International.
• Review reports generated by the property and Company to ensure proper execution of services, distribution of departmental reports and accuracy.
• Participate in the property's sustainability initiative through energy conservation and the use of recycling programs and materials.
• Assist Director with critical path timelines which parallel the development and implementation of any design and new concept work.
• Manage guest service standards and own all complaints; resolve issues immediately and follows up to ensure the guest’s satisfaction and consistency with Forbes Five Star and AAA Five Diamond standards.
• Provides input into ways to further enrich the guest experience and offer extraordinary guest experiences, with focus on retention of Forbes Five Star and AAA Five Diamond ratings and brand attributes.
• Work closely with all departments that are essential to ensuring a positive guest experience.
• Corrects or modifies systems and structures that create problems or impede commitment to excellence in.
• Oversee Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.
• Responsible for team member development including hiring, firing, coaching, offering recommendations, promoting and/or accountable for any changes to an employee’s status.
• Conduct performance evaluations in accordance with property and company guidelines and maintain employee files; provide positive follow up guidelines for opportunities for employee improvement.
• Facilitate and maintain consistent pool safety programs such as training and documentation to ensure the overall safety of guests in the pool area and to be in compliance with health district regulations.
• Monthly In-Service Training for all Lifeguard Staff.
• Mentor and develop supervisory staff regarding leadership, consistency, training and overall departmental standards and policies.
• Conduct quality hiring, staff training and processes that encompass the Company's diversity commitment.
• Promote a work environment that encourages positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed