Pool Supervisor

Four Seasons Hotels and Resorts•Nashville, TN

About The Position

At Four Seasons Hotel Nashville, the Pool Supervisor plays a key role in creating a vibrant yet relaxed luxury experience at our Rooftop & Pool area. This role oversees daily operational excellence, team leadership, and guest satisfaction in one of the hotel’s most dynamic environments.

Requirements

High School Diploma or equivalent.
2–3 years of supervisory experience in food and beverage or hospitality, ideally within a luxury resort or poolside environment.
Strong leadership, communication, and organizational skills.
Ability to read, write, and speak English fluently.
A commitment to delivering warm, genuine, anticipatory service aligned with Four Seasons standards.

Responsibilities

Supervise daily operations of the Rooftop & Pool area, ensuring exceptional guest service aligned with Four Seasons standards.
Address guest inquiries and resolve concerns promptly and professionally to enhance overall satisfaction.
Oversee food and beverage service quality, ensuring timely delivery, accurate orders, and presentation consistency.
Lead, train, and mentor poolside staff—including servers, bartenders, and attendants—to maintain high performance and professionalism.
Schedule and assign daily duties to team members to support seamless operations and balanced workloads.
Collaborate with the culinary and bar teams to ensure menu and beverage accuracy, quality, and timely preparation.
Monitor inventory and order supplies as needed to prevent shortages and support efficient service.
Assist in planning and executing poolside events, promotions, and seasonal offerings.
Conduct routine safety and cleanliness inspections of the pool area, water quality, equipment, and furnishings.
Perform opening and closing procedures, including cash handling and daily sales reconciliation, and prepare operational reports.