Portable Restroom Delivery Driver Supervisor

Tidy Services•Salem, VA

8h•Onsite

About The Position

Tidy Services is growing in the Roanoke and Salem area, and we are looking for a Portable Restroom Delivery Supervisor to be a leader of a team of people who are committed to providing quality service to our customers in the extended Roanoke area. This job is a management position where the supervisor will need to understand the entire process of cleaning, delivering, servicing, picking up, and repairing portable restrooms and other portable products that Tidy Services offers. This position will mentor, train, and coach a team of 3 to 5 people who are delivery drivers. Toilets can be located at individual homes, construction sites, schools, and community events and festivals. RV holding tanks and external tanks used on trailers and other temporary sites are also serviced. The candidate will be someone that can adapt to rapidly changing situations and feel comfortable knowing that every day is different. They must be a strong leader who can handle multiple tasks in a very high-paced environment.

Requirements

High School Diploma or GED required
Intermediate or advanced level of proficiency with Microsoft Office
Strong employee relations background
Ability to identify and resolve problems while maintaining professionalism
Ability to build effective relationships with staff at all levels of business
Excellent verbal and written communication and customer service skills
Strong organizational skills, with the ability to be flexible, adaptable, able to work under pressure and handle multiple competing demands
Able and eager to learn new skills and embrace change and continuous improvement
Ability to manage multiple tasks simultaneously in a fast-paced, dynamic environment
Hold a valid driver’s license and have an insurable driving record (have a minimum of three (3) years of driving experience with no major moving violations (reckless driving, DUI, etc.) and no more than two (2) minor moving violations in the last three (3) years.

Nice To Haves

Bachelor's degree in business, logistics, or related field preferred, or an equivalent amount of experience in related fields

Responsibilities

Manage day-to-day operations for portable toilet delivery services at our Salem, VA, location.
Ensure all weekly/monthly delivery stops are completed on their assigned days.
Work with dispatchers to ensure scheduling and routing are done in the best way possible to maximize customer satisfaction, efficiency, and profitability.
Manage the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
Coordinate driver meetings. Work with other departments to determine content, including training and company updates.
Ensure new drivers are trained properly and perform to company standards.
Review weekly demand/volume for routes, determine potential gains from re-routing, and recommend re-routes to the dispatch team.
Perform necessary discipline for drivers as needed, including write-ups.
Drive initiatives in continuous improvement, training, and efficiency.
Develop reports and analyses for operational performance and efficiency.
Set and monitor productivity, service, and safety targets for each driver by collecting accurate data and reporting.
Ensure that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies. Document and maintain records required by regulatory agencies such as the Department of Transportation and OSHA.
Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate. Ensure set-up errors and missed pickups are reported and resolved.
Responsible for all safety training and enforcing the safety program.
Other responsibilities defined by the General Manager.