POS & Credit Card Tech Support/Installation Technician

Kiss Products, Inc.•Port Washington, NY

2d•$22 - $40

About The Position

We are seeking a skilled and customer-focused POS & Credit Card Tech Support/Installation Technician to support retail clients, including Beauty Supply stores, and specialty retailers. This role is responsible for installing, troubleshooting, and maintaining POS systems and payment processing equipment.

Requirements

Min. 3 years of experience in POS or IT support, Installation.
Basic understanding POS System & payment processing systems
Knowledge of networking (TCP/IP, routers, Wi-Fi configuration)
Familiarity with Android-based POS systems
Strong troubleshooting and problem-solving skills
Excellent communication skills
Valid driver’s license (if field service required)
Bilingual in English and Korean required.

Nice To Haves

Experience with retail POS systems
Experience with EMV terminals
Understanding of PCI compliance basics
Experience with remote support tools (TeamViewer, AnyDesk, etc.)
CompTIA + or similar certification is a plus

Responsibilities

Install and configure POS systems (hardware & software)
Troubleshoot POS software, printers, scanners, and cash drawers
Diagnoses and Resolve Network Connectivity issues
Provide remote and on-site technical support
Perform system upgrades and updates POS/Credit Card System.
Set up and configure credit card terminals
Support EMV, contactless, and mobile payment devices
Troubleshoot payment gateway and processor connectivity issues
Assist merchants with chargeback-related inquiries (technical aspect)
Coordinate with payment processors when necessary
Perform routine system checks and preventative maintenance
Ensure data backup and recovery processes are functioning
Maintain documentation of service tickets and issue resolutions
Provide professional, friendly support to store owners and staff
Train clients on basic POS operation and troubleshooting
Respond promptly to service calls and support requests

Benefits

Premium Medical Insurance Coverage
401(k) Savings Plan
Paid Time Off (PTO) based on seniority
Paid Holidays
Additional Workplace Offerings (subject to change or eligibility.)
Annual Bonus Plan
Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
Summer Fridays
Complimentary Gourmet Breakfast, Lunch, and Dinner
Relocation Support for New Hires
Work Anniversary Recognitions
Congratulatory & Condolence Gifts
Employee Referral Bonus Program
License/Certification Reimbursements
Corporate Employee Discounts
Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
Commuter Support (Shuttle Bus Program and EZPass Support)
Vehicle Perks