Post Closing Manager

Better Mortgage • Irving, TX

1d

About The Position

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

- We’ve funded over $110 billion in loans (more than any other fintech in the US!)
- Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
- Better’s propriety AI platform makes us an award-winning lender:
- Fintech Breakthrough Award 2025: Best Lending Innovation
- Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
- Yahoo! Finance (2025): Best Online Mortgage Lender
- Money Magazine (2025): Best for fast closing
- Forbes (2023): Best Online Mortgage Lender

We’re building the future of home finance—and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

A Better Opportunity

We are seeking a results-driven and execution-focused Manager to lead Post Closing operations across multiple interdependent functions, including Pre-Purchase, Collateral, Final Docs, Shipping, Agency Data Delivery, Curtailment Mitigation, and Government Insuring. This leader will be central in managing day-to-day operations, identifying and removing bottlenecks, and ensuring consistent file movement across the post-closing lifecycle. The role demands high agility, visibility into aging loans, and decisive action to resolve escalations before they impact investor delivery or insurability timelines.

Requirements

• 5+ years of leadership experience in Post Closing or end-stage mortgage operations
• High School Diploma or GED required; Bachelor’s degree preferred
• Strong understanding of investor delivery, trailing docs, insuring requirements, and data reconciliation
• Expertise in data integrity, curtailment prevention, and insurability standards (FHA, VA, USDA, Fannie, Freddie)
• Experience managing teams in a high-volume, SLA-driven environment
• Strong understanding of delivery, purchase, and insuring readiness
• Proven ability to manage both people and processes in a performance-critical role
• Strong analytical, critical thinking, and problem-solving skills
• Experience managing multiple pipelines across different loan channels
• Experience working in a fast-paced, evolving environment
• Experience effectively managing relationships with internal and external partners

Responsibilities

• Lead cross-functional operations across Pre-Purchase, Collateral, Final Docs, Shipping, Agency Data Delivery, Curtailment Mitigation, and Government Insuring
• Oversee end-to-end pipeline performance and loan aging with a focus on SLA adherence, delivery timelines, and risk mitigation
• Act as the primary escalation point for Post Closing operational issues impacting investor delivery, agency insuring, or data accuracy
• Drive coordination with internal partners (Closing, Servicing, Warehouse Banks, Investor Relations) and external entities (Fannie Mae, Freddie Mac, FHA, VA, and document custodians)
• Ensure accurate and timely data delivery to agencies, mitigating downstream insuring delays or agency rejections
• Implement and oversee controls to prevent curtailments, ensure purchase readiness, and resolve document exceptions proactively
• Manage and coach team across functional areas, ensuring operational alignment, staffing effectiveness, and continuous feedback loops
• Lead performance reviews, hiring, promotions, and discipline actions with a focus on productivity and engagement
• Provide real-time reporting and visibility to executive leadership regarding loan status, team performance, and emerging risks
• Maintain expertise in investor and agency guidelines; communicate and implement changes across Post Closing channels
• Triage escalations, identify root causes, and drive rapid resolution to prevent downstream delivery, insuring, or compliance risk
• Operate effectively across shifting priorities and hybrid workflows while maintaining strict regulatory and data integrity standards

Benefits

• Day One Coverage – Your benefits begin on your first day, so you’re supported from the start
• Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are
• Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!
• Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses
• Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs
• Disability & Life Insurance – Provided at no additional cost to give you added peace of mind
• Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most
• Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED