Practice Architect II

TEKsystems•Baltimore, MD

10d•$148,200 - $222,400•Remote

About The Position

About TEKsystems and TEKsystems Global Services: We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers—including 80% of the Fortune 500— across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: The Cloud Architect position is a leadership position in the organization that is responsible for managing multiple consulting and delivery projects or programs. The Cloud Architect provides consulting and delivery assurance of services for clients through a range of internal and external functions. As a Cloud Architect you are expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting/delivery management within the defined subject matter area, including resource management, deliverables development, project planning and executions, adherence to contract attributes and costing, customer interaction, and other key aspects of solution-based managed services. For a Cloud Architect, these engagements will typically be delivered remotely for North American customers or rarely at the customer location, usually North Armerica based. They are expected to have adequate level skills required for complex deliverable-based, fully outsourced, or extremely large-scale engagements or programs and lead the delivery effort to a larger cross-functional project/program. This role may require up to 25% travel. The ideal candidate will bring their deep expertise in Cloud Services primarily on AWS, Microservices and Serverless architectures, Cloud Native Development, CI/CD and DevOps, presales, delivery, and operational excellence. They will provide advanced level support for strategic ongoing and new TGS client initiatives. They will work amongst our other key partners to assist in the development of robust cloud offerings and bring holistic solutions across key focus areas of TGS Enterprise Modernization strategic objectives. Additional responsibilities will include but not be limited to: Provide leadership, expertise, and support for DevOps and AWS Cloud engagements through a range of internal and external functions in the following areas: Engagement Support: provide support of newly won deals through the transition and delivery phases while partnering with the Delivery organization to ensure projects are started and delivered according to the Enterprise Modernization’s portfolio guidelines Engagement Delivery: drive the transition phase as well as the setup of the engagement operating model, help define metrics and support the delivery for defined statement of work. Help identify opportunities for service improvements Practice Support: provide input, expertise, and implement changes into the design, development and improvement of service offerings and back-office procedures; assist in the research and development of new offerings and analyze competing offerings to ensure practice is current and competitive within the market; create and maintain practice artifacts that document key methods, processes and delivery tools Human Resources: assist with interviewing, hiring, and on-boarding of project team members during initial engagement phase Pre-Sales Support: as required, support Solution Architects and Solution Executives with technical opinions, methodology recommendations, work estimates, and solution support Engagement Delivery Support Responsibilities • Partner with our Delivery organization to ensure project initiation and transition phase is executed according to the Enterprise Modernization portfolio guidelines and that the assigned Delivery Manager/Service Manager is provided the knowledge required to deliver the engagement effectively • Facilitate internal communication and assembling a solution delivery team for new engagements • Provide solution consulting and advice during the initiation and transition phases to the Delivery Manager as needed • Attend project kick-off meetings, status reviews, and other delivery meetings as requested by the Delivery Manager • Ensure engagement methodology is followed by team from opportunity assessment to project closeout • Develop collaborative relationship with the Delivery team to support the organization from a delivery perspective • Help define the team's performance metrics in alignment to customers KPIs and OKRs • Identify opportunities for service improvement through problem management, service optimization, automation, etc. Pre-Sales Support • Work with Solution Architects and Solution Executives, when needed, to develop scope, prepare estimates, prepare implementation plans, and ensure project risks are assessed during sales cycle for project services and outsource engagements • As needed, understand client business and technical requirements and communicate internally with Solution Architects and Solution Executives to ensure solution matches client needs • As needed, support Solution Architects and Solution Executives in process to calculate risk premium, prepare and review estimates, and prepare project pricing Practice Support • Collect and provide input into the design, development and improvement of service offerings and internal DevOps and Cloud accelerator programs • Implement service offering changes in process and procedures • Maintain and organize Enterprise Modernization portfolio intellectual property • Work with Managers and Director to improve and implement changes to project delivery processes, methodology, and back office procedures • Stay informed with regards to developments in the application management industry and maintain current knowledge of the generally accepted best practices in service transition and management Description This role is part of the TEKsystems Global Services (TGS) AWS practice, where we help organizations transform how they engage their customers through scalable, secure, and human-centered technology solutions. Our teams combine deep technical expertise, proven delivery frameworks, and a partnership-driven approach to accelerate outcomes for our clients. At TEKsystems Global Services, our specialists lead strategy, architecture, and implementation across cloud and contact center modernization initiatives. We partner closely with leading technology providers and consulting organizations to deliver solutions that are resilient, compliant, and tailored to the unique needs of government agencies and regulated enterprises.

Requirements

deep expertise in Cloud Services primarily on AWS, Microservices and Serverless architectures, Cloud Native Development, CI/CD and DevOps, presales, delivery, and operational excellence

Responsibilities

Provide leadership, expertise, and support for DevOps and AWS Cloud engagements through a range of internal and external functions
Engagement Support: provide support of newly won deals through the transition and delivery phases while partnering with the Delivery organization to ensure projects are started and delivered according to the Enterprise Modernization’s portfolio guidelines
Engagement Delivery: drive the transition phase as well as the setup of the engagement operating model, help define metrics and support the delivery for defined statement of work. Help identify opportunities for service improvements
Practice Support: provide input, expertise, and implement changes into the design, development and improvement of service offerings and back-office procedures; assist in the research and development of new offerings and analyze competing offerings to ensure practice is current and competitive within the market; create and maintain practice artifacts that document key methods, processes and delivery tools
Human Resources: assist with interviewing, hiring, and on-boarding of project team members during initial engagement phase
Pre-Sales Support: as required, support Solution Architects and Solution Executives with technical opinions, methodology recommendations, work estimates, and solution support
Partner with our Delivery organization to ensure project initiation and transition phase is executed according to the Enterprise Modernization portfolio guidelines and that the assigned Delivery Manager/Service Manager is provided the knowledge required to deliver the engagement effectively
Facilitate internal communication and assembling a solution delivery team for new engagements
Provide solution consulting and advice during the initiation and transition phases to the Delivery Manager as needed
Attend project kick-off meetings, status reviews, and other delivery meetings as requested by the Delivery Manager
Ensure engagement methodology is followed by team from opportunity assessment to project closeout
Develop collaborative relationship with the Delivery team to support the organization from a delivery perspective
Help define the team's performance metrics in alignment to customers KPIs and OKRs
Identify opportunities for service improvement through problem management, service optimization, automation, etc.
Work with Solution Architects and Solution Executives, when needed, to develop scope, prepare estimates, prepare implementation plans, and ensure project risks are assessed during sales cycle for project services and outsource engagements
As needed, understand client business and technical requirements and communicate internally with Solution Architects and Solution Executives to ensure solution matches client needs
As needed, support Solution Architects and Solution Executives in process to calculate risk premium, prepare and review estimates, and prepare project pricing
Collect and provide input into the design, development and improvement of service offerings and internal DevOps and Cloud accelerator programs
Implement service offering changes in process and procedures
Maintain and organize Enterprise Modernization portfolio intellectual property
Work with Managers and Director to improve and implement changes to project delivery processes, methodology, and back office procedures
Stay informed with regards to developments in the application management industry and maintain current knowledge of the generally accepted best practices in service transition and management