Practice Assistant, Lab

Mass General Brigham•Andover, MA

9d•$18 - $23•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Job Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individual's insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed. Demonstrate evidence of advanced operational knowledge, teaching and professional involvement, and outpatient center marketing and community involvement for Advanced Patient Service Representative role. -Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities. -Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards. -Scheduling status is maintained daily and potential problems are addressed with corrective actions. -Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards. -Patients are greeted, assisted and appropriate staff notified of patient arrival. -Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines. -Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner. -Monthly patient satisfaction questionnaires are processed for current patients according to center standards -Customer service delivery is carried out to achieve stated goals. -Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.

Requirements

High School Diploma or Equivalent required
Computer proficiency required.
Highly developed communications and interpersonal skills, working with diverse population.
Work independently, be self-directed and contribute as a member of a team.
Anticipates challenges and develops and implements strategies for addressing them.
High level of service delivery.
Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
Attention to detail.

Nice To Haves

Associate's Degree Related Field of Study preferred
Microsoft office applications preferred with ability to learn new software.

Responsibilities

Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff.
Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individual's insurance coverage with a customer service oriented approach.
Orient patients to the center and coordinate additional patient services as needed.
Demonstrate evidence of advanced operational knowledge, teaching and professional involvement, and outpatient center marketing and community involvement for Advanced Patient Service Representative role.
Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
Scheduling status is maintained daily and potential problems are addressed with corrective actions.
Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards.
Patients are greeted, assisted and appropriate staff notified of patient arrival.
Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner.
Monthly patient satisfaction questionnaires are processed for current patients according to center standards
Customer service delivery is carried out to achieve stated goals.
Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.