Practice Assistant Senior

Mass General Brigham•Boston, MA

2d•$19 - $28•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Full Time Onsite Monday -Friday 9am to 5:30pm Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department. The purpose of a Patient Services Coordinator is to provide a range of services and support to patients, families, and healthcare providers.

Requirements

High School Diploma or Equivalent required
Office experience 3-5 years required
Strong organizational and multitasking skills to effectively handle complex multiple tasks and patients simultaneously.
Exceptional interpersonal communication skills to liaise between patients, healthcare professionals, and insurance companies, and to handle patient concerns and inquiries.
Attention to detail to ensure accurate record keeping, scheduling of appointments,
Good computer literacy to use various databases and software for documentation and communication.
Understanding medical terminology and healthcare procedures to communicate effectively with medical staff and patients.
Strong customer service skills to ensure patient satisfaction.
Ability to work well under pressure and adapt to changing situations, as healthcare environments can be fast-paced and unpredictable.
Participate in training and professional development opportunities to continuously improve skills and knowledge in healthcare practices and customer services techniques.
Strong interpersonal and communication skills
Ability to multitask
Organization and critical thinking Skills
Knowledge of office procedures
Excellent customer service skills
Strong organizational abilities
Knowledge of healthcare regulations
Strong technology and MS office skills-Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standard and understanding of office procedures, including filing and copying, scanning, printing and faxing
Ability to use the phone system, manage more non-routine phone calls and triage issues as appropriate
Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails memos, and letters) and taking complete and accurate messages
Well-organized and good time management skills to manage multiple tasks effectively, follow established protocol and work within systems
Ability to proofread and edit written documents

Responsibilities

Managing patient insurance
Referrals and Prior Authorization process
Ensuring the office operates smoothly and efficiently and maintaining office equipment
Coordinator patient appointment in Book-It and manage providers and NP appointment calendars
Schedule Medical and Oncology infusions in Opt-In to achieve available bed and Nurse time for patient appointment
Handle incoming patient inquiries, via phone, email or in person
Coordinate appointments for doctors, nurses, and other healthcare professionals
Coordinator scan for patient including all images
Ensure patient privacy and confidentiality in accordance with healthcare regulations
Block /update provider template in Epic
Coordinator payroll in UKG