Practice Assistant

Mass General Brigham•Lynn, MA

2d•$18 - $25•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Are you interested in an outstanding chance to launch your healthcare career at a respected institution? Mass General Brigham Medical Group in Lynn, MA, invites motivated and meticulous candidates to apply for the Practice Assistant position on our dynamic team. This role is ideal for those who work well in collaborative settings and want to help us provide flawless clinical service and practice operations.

Requirements

High school diploma or equivalent experience.
Previous experience in a healthcare setting is preferred.
Strong ability to balance multiple tasks simultaneously.
Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare providers.
Proficiency in computer systems and software used in a clinical setting.
Ability to work independently as well as part of a team.
Diligent with a high level of accuracy in all tasks.
Dedication to maintaining patient confidentiality and privacy.

Nice To Haves

Certified Medical Administrative Assistant [CMAA] - preferred
Office experience 2-3 years required

Responsibilities

Perform routine administrative and clerical duties to support smooth clinical service or physician practice office operations.
Make patient appointments and maintain accurate appointment records.
Greet and assist patients with outstanding care and integrity.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Handle patient billing forms and scan documents into patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, and other documents as directed.
Accept co-payments when required.
Handle, screen, and take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as the "Super User" for scheduling, registration, and billing systems, providing assistance and training to others in these areas.
Perform more complex or specialized functions, such as surgical scheduling and schedule changes/blocking, at an advanced proficiency level.