About the position
The Practice Manager I, Urgent Care is responsible for the daily operations of one urgent care practice, ensuring high-quality patient care and overall efficiency. This role involves direct patient care, supervision of clinical and administrative staff, and the implementation of policies and procedures to optimize workflows, patient satisfaction, and financial performance. The Practice Manager I performs clinical functions while helping to ensure that the practice provides the highest quality of patient care and patient experience. Provides overall supervision of staff and oversight of all aspects of operations including customer service, budget, risk management, and compliance with organizational and urgent care/ambulatory care policies, regulations, and standards of care. Responsible for the hiring, onboarding, and training of all non-provider staff. Accountable for personally monitoring and engaging team members and other resources to improve financial performance, quality, patient experience, and team member performance.
Responsibilities
- Oversee daily operations of the urgent care practice.
- Ensure high-quality patient care and overall efficiency.
- Supervise clinical and administrative staff.
- Implement policies and procedures to optimize workflows.
- Monitor and engage team members to improve financial performance.
- Ensure compliance with organizational and urgent care policies.
- Responsible for hiring, onboarding, and training non-provider staff.
Requirements
- Bachelor's degree preferred.
- 1 year of leadership experience required.
- 2 years of clinical experience required.
- Practice management experience preferred.
- BLS must be obtained within 90 days of hire.
Nice-to-haves
- Acute or walk-in care experience such as urgent care/emergency department experience preferred.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down - $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus opportunity
