Practice Manager Pediatrics

Banner Health • Mesa, AZ

6d • Onsite

About The Position

Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health. Bring your passion of working as a Practice Manager to these self-run clinic, where the staff knows what their expectations are and works together as a team to complete day to day functions. This Practice Manager role is unique in the sense that this individual will over three peds locations: Higley Peds, Brown Peds. Your providers are involved in committees that you are encouraged to stay educated on to make sure that you have a core ventures with your team. In this role you will have the opportunity to learn each department within our department so that you are fully aware of what is needed for the finance, operation, retention and the employee engagement through the entire clinic. In this role they will have the opportunity to improve workflows and the patient experience. Banner Children’s Peds locations are smaller clinics, but very busy. Our offices are open Monday-Friday 8am – 5pm. We are not open on the weekends and we do not have late office hours like the Health Centers. We are a tight nit clinic who loves to have fun and it is not just all about work! In our clinic we are able to build a bond with not only our patients but the parents too since it is a smaller setting. Our patients are like family. Clinics see patients birth to 18 years, and you will have a Supervisor to work side by side with you. Your pay and benefits are important components of your Journey at Banner Health. This opportunity is also eligible for our Management Incentive Program, as part of your Total Rewards package. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life. At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care. POSITION SUMMARY This position manages the day-to-day operations of an outpatient clinic or health center and takes complete ownership for the successful operations including financial, employee engagement and retention, and patient experience. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong dyad or triad relationship with the physician practice lead(s) and/or clinical leadership on staff, leader and provider recruitment, development and retention. Collaborates with all Banner leaders in the market and the medical group to provide seamless and integrated service to our patients. Partners with market manager to build and maintain community partnerships /relations and seeks new ways to work together that builds Banner’s market share and brand. Partners with Public Relations and Marketing to support location, provider and/or specialty promotion which includes responsiveness to requests for information from PR/Marketing; identifying and securing providers for media relations opportunities; and providing staff for events that drive exposure/outreach in the community. CORE FUNCTIONS 1. Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture. 2. Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, on boards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role. 3. Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison in designated practices. 4. Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment support our employee’s engagement and meets our patients’ expectations. 5. Collaborates with market manager to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support Banner’s desired brand positioning. Partner with Public Relations and Marketing to support location, provider and/or specialty promotion. 6. Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff. 7. Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Coach staff as appropriate to optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities. 8. This position has administrative responsibility for a limited number of designated practices yet collaborates within an integrated healthcare delivery system. Customers include, but are not limited to regional leadership, physicians, providers, practice management, and staff. External customers include patients, and their caretakers, regulatory bodies, vendors and the community. This position also develops plans to identify and reach short and long term goals and assure development and compliance with operating and capital budgets and achievements of financial performance. This position is expected to exhibit all Banner’s Core and Leader Behaviors along with Banner’s Leadership Competencies. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Requirements

• Requires a level of business, consumer, and financial knowledge as normally obtained through the completion of an associate’s degree in healthcare administration, business, consumer, finance or related field.
• Must possess an entrepreneurial spirit, be comfortable with and have the skills to lead a small business, while still being able to manage in the confines of an integrated healthcare system.
• Must possess knowledge of health care, business, retail, service or hospitality industry gained through at least 2 years of experience in a related setting with accountability and responsibility for meeting/exceeding key performance metrics.
• Requires the ability to develop, implement, evaluate and adjust an operational vision for the clinics under them.
• Has a high level of interpersonal skills to be able to deal with operational and clinical staff that may have different priorities or views regarding a particular subject or issue.
• Continually monitors the functioning of the clinic and revises operations as needed.
• Able to work within a rapidly changing environment while helping to develop and implement a system to ensure that established policies, goals and objectives are achieved.
• Requires exceptional collaboration, communication, decision making, organizational and interpersonal skills.
• Must have the ability to establish and maintain effective working relationships with physicians, leaders, and staff employees.
• A proven ability to drive team and individual performance to reach or exceed key performance metrics.
• Requires the ability to manage multiple changing priorities in an effective and organized fashion in an ambiguous environment.
• The ability to practice flexibility, maintain composure, show courage, and apply change management skills is required.

Nice To Haves

• Additional experience or education within the field of business, consumer, finance, and administration.
• Experience working in a managed care environment or integrated delivery network beneficial.
• Additional related education and/or experience preferred.

Responsibilities

• Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice.
• Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture.
• Provides exceptional leadership and promotes teamwork and collaboration.
• Creates an environment that supports high employee and physician engagement.
• Strategically selects, on boards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians.
• Maintains competencies to function in any of the staff roles as needed in order to support efficient operations.
• Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status.
• Serves as the compliance liaison in designated practices.
• Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources.
• Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment support our employee’s engagement and meets our patients’ expectations.
• Collaborates with market manager to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support Banner’s desired brand positioning.
• Partner with Public Relations and Marketing to support location, provider and/or specialty promotion.
• Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results.
• Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators.
• Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff.
• Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve.
• Coach staff as appropriate to optimize the patient experience and lead by example creating a personalized experience for customers.
• Proactively leads service recovery activities.
• Develops plans to identify and reach short and long term goals and assure development and compliance with operating and capital budgets and achievements of financial performance.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

Benefits

• This opportunity is also eligible for our Management Incentive Program, as part of your Total Rewards package.
• Banner Health offers a variety of benefit plans to help you and your family.
• We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree