Practice Manager

Axia Women's Health • Englewood, NJ

1d • $70,000 - $88,000 • Onsite

About The Position

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for four consecutive years. Learn more at www.axiawh.com . We are hiring a Practice Manager for Englewood Women's Health in Englewood, NJ. Satellite office in Ramsey, NJ. The Practice Manager will report to the Director of Operations and will be responsible for the daily management of a care center. Duties include directing, supervising and coordinating the overall clinical and business operations for the Care Center, participating in the development and administration of policies on clinical and business operations and participating in strategic planning. Must have experience managing a high-volume practice. Duties include directing, supervising, and coordinating the overall clinical and business operations for the Care Center. Directly oversees 1 care center with up to 3 locations. Participates in the strategic growth plan for Care Center. Assist in the development and implementation of long-term business plans and initiatives to enhance the practice’s growth and profitability. Quality Improvement: Collaborate with clinical staff to develop and implement quality improvement initiatives, ensuring that the practice delivers high-quality healthcare services and meets or exceeds industry standards. Drives achievement of operational KPIs (front end denials, productivity increases, etc.) Leverages data (tableau) to support care center decision making. Identifies trends and issues related to billing/payor concerns in collaboration with RCM partners, presents concerns with plans for resolution. Leads or participates in MSO or regional based initiatives or programs. Develops, documents, implements care center workflows to optimize operational efficiencies in collaboration with MSO supports. Supervises startup of new programs and revenue streams at the Care Center Facilitates ROI on potential revenue opportunities or expansion. Oversight for the patient experience, drives improvement and action planning. Escalation and management of patient complaints Ensures adherence to cash management processes including weekly deposits being completed. Manages expenses in accordance with set budgets (clinical and non-clinical), makes recommendations for saving opportunities. Provides oversight for all spending (office supply, medical supply, etc.) Ensures POs are accurate in Coupa. Works closely with the marketing team on projects related to the care centers, including oversight of social media activities, marketing events, care center promotional materials. Liaison with referring practices. Manages compliance with regulatory and state governing bodies in collaboration with MSO supports (CLIA, OSHA, CDC, DOH) Oversight of colleague experience, driving achievement of colleague satisfaction targets. Drives the colleague lifecycle (recruitment through separation) Implements staff recognition programs. Performance Management Interprets policies, objectives and operational procedures. Oversees provider support including scheduling, on call scheduling, reimbursement, PTO, etc. Provider/physician credentialing Coordination with lead physician on care center matters. Facilitates any needs that arise with Labor & Delivery or other departments at affiliate hospital. Facility maintenance/equipment Travel required 20% of the time. This role is an on-site position.

Requirements

• 4 year degree from an accredited college in business, healthcare or a related field
• 1-3 years of experience managing a high-volume practice, OB/GYN or Fertility specialty preferred
• Experience managing a multi-site practice
• Experience managing 1-15 colleagues
• Knowledge of electronic billing process and medical insurance
• Experience with electronic health records (EHR) systems and healthcare information technology, eCW preferred

Responsibilities

• Directing, supervising and coordinating the overall clinical and business operations for the Care Center
• Participating in the development and administration of policies on clinical and business operations
• Participating in strategic planning
• Participates in the strategic growth plan for Care Center
• Assist in the development and implementation of long-term business plans and initiatives to enhance the practice’s growth and profitability
• Collaborate with clinical staff to develop and implement quality improvement initiatives
• Drives achievement of operational KPIs (front end denials, productivity increases, etc.)
• Leverages data (tableau) to support care center decision making
• Identifies trends and issues related to billing/payor concerns in collaboration with RCM partners, presents concerns with plans for resolution
• Leads or participates in MSO or regional based initiatives or programs
• Develops, documents, implements care center workflows to optimize operational efficiencies in collaboration with MSO supports
• Supervises startup of new programs and revenue streams at the Care Center
• Facilitates ROI on potential revenue opportunities or expansion
• Oversight for the patient experience, drives improvement and action planning
• Escalation and management of patient complaints
• Ensures adherence to cash management processes including weekly deposits being completed
• Manages expenses in accordance with set budgets (clinical and non-clinical), makes recommendations for saving opportunities
• Provides oversight for all spending (office supply, medical supply, etc.)
• Ensures POs are accurate in Coupa
• Works closely with the marketing team on projects related to the care centers, including oversight of social media activities, marketing events, care center promotional materials
• Liaison with referring practices
• Manages compliance with regulatory and state governing bodies in collaboration with MSO supports (CLIA, OSHA, CDC, DOH)
• Oversight of colleague experience, driving achievement of colleague satisfaction targets
• Drives the colleague lifecycle (recruitment through separation)
• Implements staff recognition programs
• Interprets policies, objectives and operational procedures
• Oversees provider support including scheduling, on call scheduling, reimbursement, PTO, etc.
• Provider/physician credentialing
• Coordination with lead physician on care center matters
• Facilitates any needs that arise with Labor & Delivery or other departments at affiliate hospital
• Facility maintenance/equipment

Benefits

• Full time benefit-eligibility beginning the first of the month after starting
• Choice of multiple medical insurance plans to best meet your needs
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!
• 401(k) with company match
• Generous PTO offering with additional time off for volunteering
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager