Practice Manager – Family Medicine, Pediatrics, OBGYN and Surgical Specialties

SOUTH BOSTON COMMUNITY HEALTH•Boston, MA

About The Position

Multi-Specialty Ambulatory Care Overview The Practice Manager provides operational leadership and administrative oversight for clinical operations across Family Medicine, OBGYN, Pediatrics, Dermatology, and Sports Medicine at a Federally Qualified Health Center (FQHC). This role is responsible for the day-to-day management of Medical Assistant staffing, scheduling, and clinic operations to ensure efficient, high-quality, patient-centered care. Clinical leadership and clinical decision-making are provided by Clinical Directors for each specialty; the Practice Manager works in close partnership with these leaders to support effective workflows, staff performance, and exceptional patient experience.

Requirements

Bachelor’s degree or equivalent experience in healthcare administration, nursing, or a related field
3–5 years of experience in ambulatory healthcare operations or practice management
1–3 years of supervisory experience managing clinical support staff
Strong understanding of multi-specialty outpatient workflows

Nice To Haves

Experience in an FQHC or community health center
Experience supporting multiple specialties
Familiarity with EHR systems and quality reporting
Experience partnering with physician or advanced practice clinical leaders

Responsibilities

Oversee daily clinic operations across multiple specialties, ensuring smooth patient flow, timely access to care, and efficient use of resources.
Serve as the primary operational partner to Clinical Directors in Family Medicine, OBGYN, Pediatrics, Dermatology, and Sports Medicine.
Identify and resolve operational challenges in collaboration with clinical and organizational leadership.
Lead the scheduling, deployment, and day-to-day oversight of Medical Assistants across all assigned specialties.
Develop and maintain staffing schedules aligned with clinic volume and provider templates.
Oversee hiring, onboarding, training, performance management, and corrective action for MA staff.
Ensure appropriate cross-training of MA staff to support multiple service lines.
Provide coaching, feedback, and performance expectations to support MA engagement and growth.
Promote a collaborative, respectful team culture aligned with organizational values and health equity goals.
Partner with Clinical Directors to align operational supervision with clinical competency expectations.
Support quality improvement initiatives and specialty-specific performance measures.
Ensure workflows support preventive care, chronic disease management, reproductive health, pediatrics, dermatology, and sports medicine services.
Monitor operational metrics and implement process improvements.
Ensure compliance with regulatory requirements, OSHA standards, and organizational policies.
Support effective use of the EHR and accurate documentation by MA staff.
Participate in audits, site readiness, and operational improvement initiatives.