Practice Operations & Member Experience Lead

Revival Women's Health•Decatur, GA

1d•$58,000 - $68,000•Onsite

About The Position

Revival Women’s Health is a concierge women’s health practice redefining midlife care. We serve women who are seeking something different from traditional healthcare — unhurried visits, thoughtful partnership, and care delivered with both clinical excellence and genuine presence. We believe the details matter. From the way the space feels to the way a phone call is answered, Revival operates with intention. We are building a practice that exudes warmth, professionalism, and high-quality care. This is the first full-time hire for the practice and a foundational role in how Revival operates and grows. This role reports directly to the Founder/CEO and Practicing Physician Dr. Taniqua Miller. We are seeking someone who understands that exceptional care delivery includes operational excellence, hospitality, presentation, and follow-through. The Practice Operations & Member Experience Lead owns the day-to-day operations of Revival Women’s Health. This role is responsible for: Owning front-of-house excellence Ensuring smooth, organized clinic flow Protecting and elevating the member experience Supporting thoughtful, sustainable practice growth Maintaining operational systems and standards Partnering closely with the physician founder This is not a task-based administrative position. It requires ownership, initiative, sound judgment, and pride in doing things well. The right candidate will see this role as theirs to steward and strengthen.

Requirements

Prior experience in a medical or healthcare setting
Strong organizational and administrative skills
Excellent written and verbal communication
Ability to manage competing priorities independently
High level of professionalism and discretion

Nice To Haves

Experience in concierge or membership-based practices
Experience working closely with a founder or small business owner
Familiarity with EHR systems and scheduling platforms

Responsibilities

Oversee and execute daily clinic operations with precision
Ensure schedules are optimized and clinical flow is protected
Maintain organized, efficient systems and refine SOPs as needed
Anticipate operational gaps and proactively propose solutions
Coordinate supplies, vendors, and administrative logistics
Uphold confidentiality and professionalism at all times
Serve as the welcoming and composed presence of the practice
Manage pre-appointment prep, check-in, check-out, and payment processes seamlessly
Communicate clearly and warmly with members via phone, portal, and in person
Ensure onboarding and ongoing touchpoints reflect the Revival standard
Maintain a calm, attentive, hospitality-forward environment
Support consistent and thoughtful membership growth through follow-up and relationship management
Represent the practice with professionalism in community interactions
Ensure prospective members feel informed, cared for, and respected
Maintain consistent follow-through and organized outreach tracking
Support growth initiatives as identified by practice leadership