Practice Strategy Lead, Managed Services

Ondaro (US)

17h

About The Position

Ready to elevate your work experience? At Ondaro, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation.
Ondaro invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.
Ondaro is seeking a high-performing Practice Strategy Lead for Managed Services expert in ServiceNow Managed Services and owns the strategic go-to-market direction for the practice

Requirements

• Degree in Computer Science, Computer Information Systems, or related technology background and experience
• ServiceNow presales certification
• Relevant ServiceNow product line certifications
• 5+ years in technology managed services
• 10+ years in technology operations and program management
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

• Own the strategic direction and go-to-market execution for Ondaro’s Managed Services practice.
• Serve as a subject-matter expert in ServiceNow Managed Services, including platform operations, governance, and value realization.
• Define, evolve, and refine Managed Services offerings, ensuring alignment to client outcomes, market demand, and Ondaro’s strategy-first approach.
• Provide industry insight, ServiceNow best practices, and customer experience guidance informed by real-world delivery and advisory experience.
• Continuously assess the competitive landscape, identifying opportunities for differentiation, growth, and innovation.
• Evaluate the viability, scalability, and positioning of Managed Services offerings, including high-level cost, effort, and value considerations; partner with Managed Service delivery leadership on AI-leveraged value.
• Act as Ondaro’s Managed Services thought leader in executive briefings, marketing initiatives, and ServiceNow-related events.
• Identify opportunities to enhance Managed Services through new processes, tools, AI enablement, or service models.
• Create and curate educational and enablement materials for internal teams to support consistent understanding and delivery of Managed Services.

Benefits

• Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind.
• We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level