Pre-Sales Engineer Palo Alto, CA, 94306

ESRhealthcare • Palo Alto, CA

57d

About The Position

In this role, you'll play a pivotal role in our customer journey, acting as a trusted advisor and technical expert. You'll partner with our sales team to support existing deals and empower customers to make informed decisions about our solutions. Deep Dives with Customers: You'll collaborate with potential customers to understand their specific needs and challenges. Through technical discussions, you'll guide them through the decision-making process, explaining how Pathway addresses their unique requirements. Installation Expertise: You'll be the go-to person for all things installation. Prepare customers for the implementation process by walking them through security considerations, pipeline setup, and any other technical aspects. Building Trust and Relationships: Developing strong rapport with customers is key. You'll foster trust by being empathetic, likable, and demonstrating a genuine interest in their success. Knowledge Powerhouse: You'll stay up-to-date on our solutions and industry trends, ensuring you can confidently answer technical questions customers might have.

Requirements

• Possesses 5+ years of experience in a technical sales or application engineering role.
• Has a strong understanding of technical concepts and the ability to translate them into easy-to-understand language for non-technical audiences.
• Demonstrates excellent communication and presentation skills, effectively conveying complex information in an engaging manner.
• Thrives in a collaborative environment and enjoys working as part of a team.
• Is a natural problem solver, with a passion for helping others achieve their goals.
• Can navigate different cultures easily.
• Maintains a high degree of integrity and trustworthiness.

Responsibilities

• Collaborate with potential customers to understand their specific needs and challenges.
• Guide customers through the decision-making process, explaining how Pathway addresses their unique requirements.
• Prepare customers for the implementation process by walking them through security considerations, pipeline setup, and any other technical aspects.
• Foster trust by being empathetic, likable, and demonstrating a genuine interest in their success.
• Stay up-to-date on our solutions and industry trends, ensuring you can confidently answer technical questions customers might have.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed