Pre-Sales Technical Lead, Member Solutions

WeWork • New York, NY

31d

About The Position

We are looking for a Pre-Sales Technical Lead, Member Solutions to own designs of WeWork IT, AV & security infrastructure. In this role, you will: Oversee and design IT, AV & Security Infrastructure plans for WeWork locations and client’s custom requirements Ensure best in class customer experience and creative solutions designed to meet the technology requirements of our end customers Drive revenue creation for WeWork through the sale and design of technology services in partnership with internal stakeholders and WeWork members Review legal contracts and membership agreements as needed for client stipulations Work cross functionally to drive larger scale technology design projects with internal stakeholders within Technology, Development, Operations, Security and Real Estate. Conduct requirements gathering sessions with enterprise level members to discuss IT, AV, and Security requirements and offer sound technology solutions In conjunction with International Member Solutions team define and report on team goals that are aligned with the department and company objectives Ensure the Member Solutions team provides seamless handover of requirements to Infrastructure Engineering delivery and Network teams. Collaborate with Infrastructure Engineering to align on infrastructure standards and design best practices for custom solutions Support Sales and Real Estate teams in pre-sales client calls and tours with regards to Telecom IT, AV, and Security products and services Develop best practices for the Member Solutions team while continually looking to improve and refine processes Provide training and resources for Members Solutions team to be subject matter experts on WeWork technology product offerings Create internal facing documentation outlining standard technology offerings with regards to Telecom IT, AV, and Security Ensure WeWork Technology standards are followed Works with global team to roll out new processes & standards Champions Building Technology Standards and identifies and suggests improvements for future iterations Ensures smooth handover of documentation & runbooks to Infrastructure Engineering and project teams

Requirements

• Bachelor’s degree or higher in Engineering or Information Technology
• 3+ years experience in client facing role
• Technical subject matter expert in at least one of: Cabling, Active IT/Network, Audio-Visual, Security
• Experience in having direct responsibility for producing coordinated Low Voltage and / or Telecommunications construction documents
• Broad knowledge of low voltage infrastructure, structured cabling and coordination strategy with focus on telecommunications and / or audio visual design
• Proficiency in producing and interpreting floor plans and technical drawings and specifications
• Understanding of the design and construction of IT Closets, MDF and Electrical Equipment Rooms
• Understanding of network architecture and information security compliance
• Habitually thinking outside the box and exploring new ways to execute projects
• Gets happy and excited that no two days are the same & loves working with numerous people day to day

Responsibilities

• Oversee and design IT, AV & Security Infrastructure plans for WeWork locations and client’s custom requirements
• Ensure best in class customer experience and creative solutions designed to meet the technology requirements of our end customers
• Drive revenue creation for WeWork through the sale and design of technology services in partnership with internal stakeholders and WeWork members
• Review legal contracts and membership agreements as needed for client stipulations
• Work cross functionally to drive larger scale technology design projects with internal stakeholders within Technology, Development, Operations, Security and Real Estate.
• Conduct requirements gathering sessions with enterprise level members to discuss IT, AV, and Security requirements and offer sound technology solutions
• In conjunction with International Member Solutions team define and report on team goals that are aligned with the department and company objectives
• Ensure the Member Solutions team provides seamless handover of requirements to Infrastructure Engineering delivery and Network teams.
• Collaborate with Infrastructure Engineering to align on infrastructure standards and design best practices for custom solutions
• Support Sales and Real Estate teams in pre-sales client calls and tours with regards to Telecom IT, AV, and Security products and services
• Develop best practices for the Member Solutions team while continually looking to improve and refine processes
• Provide training and resources for Members Solutions team to be subject matter experts on WeWork technology product offerings
• Create internal facing documentation outlining standard technology offerings with regards to Telecom IT, AV, and Security
• Ensure WeWork Technology standards are followed
• Works with global team to roll out new processes & standards
• Champions Building Technology Standards and identifies and suggests improvements for future iterations
• Ensures smooth handover of documentation & runbooks to Infrastructure Engineering and project teams

Benefits

• 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year
• 16 weeks paid parental leave
• competitive healthcare benefits
• 401k plan
• life and AD&D insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees