Pre-Service Representative

Albany Medical Center

30d

About The Position

The Pre-Service Representative I is responsible for the initial touchpoint of our patient population to provide an exceptional patient experience with assisting in scheduling of services for our Hospital and Practice. This requires ability to work in a high-volume, fast paced environment. Understanding of complex scheduling needs of our patients in an empathetic, compassionate manner is critical. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to collect patient financial obligation pre-services. The Pre-Service Representative I, after one year in the position and based on performance and success in position, has ability to be promoted to Pre-Service Representative II as Career Ladder requirements indicate. Salary Range: $19 - $23.79

Requirements

• High School Diploma or equivalent is required
• Minimum of 1 - 2 years of experience
• Winning customer service personality with ability to engage patients and customers via telephone with superior patient experience
• Proven customer service skill with ability to exceed expectations
• Ability to multi-task in stressful and high patient volume unit
• Must be able to manage pressure of very tight timeframes to execute task
• Ability to learn in classroom, utilizing resources
• Ability to maintain composure under pressure
• Ability to review information and draw appropriate conclusion
• Good judgement and ability to be resourceful to problem solve; escalate issues as needed
• Team minded worth ethic
• Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations

Nice To Haves

• Insurance knowledge, preferred

Responsibilities

• Assisting in scheduling of services for our Hospital and Practice
• Verify insurance eligibility
• Interpret response and capture appropriate health insurance information
• Understand and apply contractual benefits to the service being rendered
• Collect patient financial obligation pre-services

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees