Premium Audit Technical Assistant I

Chubb • Phoenix, AZ

4d

About The Position

The Premium Audit Technical Assistant I is an entry level position with Chubb
Premium Audit that is both internally & externally facing – with direct
communication with brokers & clients. The PATA I is responsible for these
primary tasks: audit assignments, email communications, audit completion
check-ins, audit workflow management and administrative updates to our inventory
systems. This position requires a high degree of concentration, quality,
accountability and ability to work well within a team.

Requirements

• High school degree or equivalent required.
• Previous customer or call center experience.

Responsibilities

• Complete workflow for the assignment process. This includes checking notes and assignment system for deviation to ensure audit assignment is accurate. Overwrite automatic assignments when assignment instructions are updated.
• Complete audit assignment packages; which may include rating information, applicable endorsements, loss runs, WCRIB Inspection reports for audit staff or communication to audit vendor.
• Administration of various email boxes, including all status requests/reopens, PA notifications, and NTU.
• Vendor validation to ensure inventory status and controls.
• Customer service support via phone/email
• Other miscellaneous administrative tasks to support line of business underwriting, field auditors, vendors or review staff.
• Monthly self-reporting of applicable performance metrics, which may include production, time & attendance.
• Update and maintain all manual vendor, line of business and other miscellaneous reporting requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED