Premium Experience Host

ASM Global • Richmond, VA

7d

About The Position

The Premium Experience Host will provide client services, hospitality, and support for premium events held at Altria Theater and Dominion Energy Center venues. The Premium Experience Host has day-of oversight and supervisory responsibility for premium events, coordinating with food and beverage staff and related personnel to assure all event needs are fulfilled. The host will also provide professional client services, hospitality, and support to premium level guests.

Requirements

• Must be flexible and able to work a variety of shifts, including days, nights, weekends, and holidays
• Must maintain appearance and dress according to established guidelines
• Must possess very strong interpersonal relationship and skills
• Must possess pleasant personality with an enthusiastic and professional attitude
• Minimum 21 years of age
• Attention to detail and service oriented

Nice To Haves

• Sales or hospitality experience is preferred

Responsibilities

• Coordinates with the Premium Sales Coordinator for scheduling, guest list management and review, and special event activations during premium events
• Prepares premium event spaces and supplies ahead of guest arrival
• Liaises with event staff working within the premium spaces, including security, maintenance, ushers and house management, and food & beverage staff to share policies and procedures for the spaces and guest hospitality efforts
• Acts as room host to welcome premium level guests, assisting with guest questions or needs, escorting guests to their seats, and building and maintaining relationships with guests
• Manages overall room experience during premium events, maintaining a fun, friendly, and elevated environment
• Monitors food displays alongside banquet managers, refreshing and tidying as needed
• Proactively manage guest complaints, disturbances, or difficulties, relaying to appropriate staff as needed
• Prepare host on duty reports following the end of premium events and disperses to appropriate staff for review
• Stay abreast of premium experience offerings to pitch, sell, and collect payment from guests for future upgrades when appropriate
• Assist with side-work and other opening/closing procedures as needed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed