Premium Manager | Chase Field

LevyPhoenix, AZ
7dOnsite

About The Position

As a Premium Manager, you will be responsible for leading your team members in creating unforgettable experiences at Chase Field, home of the Arizona Diamondbacks.

Requirements

  • 2+ years of experience in food and beverage and/or sports & entertainment; 2+ years in supervisory role preferred.
  • Requires knowledge of food safety, sanitation, and responsible alcohol service.
  • Excellent communication and computer skills are needed, including knowledge of MS office products.
  • Ability to prioritize and multi-task effectively; strong organizational skills.
  • Effective communication skills, both written and verbal.
  • Excellent computer skills including proficiency in Microsoft office, Inventory, and POS systems.
  • ServSafe Alcohol Certification, ServSafe Manager food handler certification, and/or Title 4 Manager Certificate may be required.
  • Ability to work a flexible schedule including nights, weekends, and holidays based on event needs.
  • Ability to stand and walk for prolonged periods, ascend and descend stairs
  • Exposure to heat, steam, and cold temperatures within the kitchen environment.
  • Some sedentary work including sitting in office at computer for administrative duties.
  • Ability to lift, push, pull, and carry up to 50 lbs.
  • Manual dexterity and coordination to perform tasks such as chopping, cutting, and food preparation.
  • Ability to bend, stoop, and kneel.

Nice To Haves

  • Bachelor’s degree in hospitality management or equivalent preferred.

Responsibilities

  • Lead hourly team members in all Premium departments: Catering, Clubs, Suites, and In-Seats.
  • Supervise opening and closing procedures related to location readiness, staffing, sanitation, and operation documentation.
  • Conduct pre-shift meetings with Premium team members to communicate event-specific goals, specials, and company updates.
  • Ensure excellent guest experience; resolve guest concerns or feedback promptly.
  • Address team performance issues, corrective action, and counseling.
  • Develop and lead employees through performance management and mentorship programs.
  • Maintain positive guest relationships including obtaining regular feedback through event oversight and executing show quality standards across all areas of the Premium department.
  • Promote a positive work environment through hiring/selection of team members, maximizing productivity and morale through team engagement, and maintaining appropriate staffing levels per business needs.
  • Collaborate with other departments to ensure efficient operations.
  • Enforce safety standards and food safety compliance including proper food handling, cross contamination prevention, equipment usage, cleanliness, and maintain safe food temperatures.
  • Oversee inventory management by managing stock levels; complete production logs, monitor portion control and waste/spoilage/gratis logs.
  • Assist with and oversee department inventory counts daily and monthly; participate in month end inventory procedures.
  • Complete post-event reconciliation, polling, tip payments, and daily payroll for employees.
  • Assist with accurate labor forecasting and labor efficiency; complete accurate event planning and scheduling of hourly employees.
  • Ensure compliance with Levy policies, procedures, and Core Signatures.
  • Other duties as assigned.
  • Support other Levy locations/properties as needed.

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off Plan
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
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