Prepared Foods Manager

WEAVER STREET MARKET INC•Hillsborough, NC

About The Position

A. Primary Duties of the Role Oversee all aspects of department operations, including production, scheduling, staffing, ordering, inventory, merchandising, and customer service. Supervise, train, and support Prepared Foods and Coffee Bar/Bakery staff to ensure high performance, quality, and teamwork. Manage department labor and expenses to meet financial targets, while balancing service, staff wellbeing, and co-op values. Ensure compliance with food safety standards, health regulations, and internal policies. Use Microsoft Teams to check department messages, store/unit updates, and co-op-wide news. Post, respond and moderate as needed to support clear and respectful communication among all employees. Work shifts alongside staff to support department operations and model expectations. Develop new products and offerings in coordination with the Merchandising team and Food House Executive Chef. Respond to customer feedback and resolve complaints with professionalism. Participate in store-level leadership and serve as Manager on Duty. Collaborate with other department managers and teams to improve storewide effectiveness. Maintain accurate records and contribute reports or presentations as needed. Perform other duties as assigned to support the store and Weaver Street Market as a whole. B. Core Skills of the Role Leadership and Strategic Thinking: Set clear goals and expectations. Align department priorities with the co-op’s mission and future needs. Create a positive, accountable work environment and lead by example. Customer Service: Model friendly, professional service. Anticipate and respond to customer needs with empathy and professionalism. Resolve concerns effectively and uphold co-op values. Team Development: Build an engaged, collaborative team. Provide coaching, feedback, and support to help employees grow in their current and future roles. Judgment and Decision Making: Prioritize effectively in a dynamic environment. Balance financial performance, operational demands, and service goals to make thoughtful, mission-aligned decisions. Reliability and Accountability: Deliver on commitments and follow through on tasks and projects. Be a dependable leader and role model for the department. Attention to Detail: Ensure accuracy in ordering, production planning, merchandising, and recordkeeping. Monitor compliance with procedures and standards. Safety and Sanitation: Ensure all food safety and sanitation procedures are consistently followed. Train staff on best practices, maintain compliance with health regulations, and uphold a clean and safe work environment. Communication: Share information clearly and professionally across multiple channels and audiences. Encourage open dialogue and active listening. Financial Knowledge: Understand and monitor department financials, including margins, sales, labor management, and inventory controls. Use financial data to inform decisions and drive improvement. Collaboration: Work effectively across departments and with Support teams to achieve shared goals and deliver consistent customer experience.

Requirements

High school diploma or equivalent experience
Culinary or cooking school certification or equivalent experience required
1 year of management experience in food service required
Proficiency with Microsoft Office (Word, Excel) and inventory or POS systems
3+ years of experience in a deli, kitchen, or related retail operations
A working knowledge of English is required for this customer-facing role
Must be 18 years or older

Nice To Haves

Some college with business or hospitality focus or equivalent experience
Experience in cooperative or community-based retail
Strong knowledge of food safety, labor management, health inspections and kitchen operations
Familiarity with inventory systems, scheduling tools, and financial reporting
Familiarity with Microsoft Teams and/or Paycom applications

Responsibilities

Oversee all aspects of department operations, including production, scheduling, staffing, ordering, inventory, merchandising, and customer service.
Supervise, train, and support Prepared Foods and Coffee Bar/Bakery staff to ensure high performance, quality, and teamwork.
Manage department labor and expenses to meet financial targets, while balancing service, staff wellbeing, and co-op values.
Ensure compliance with food safety standards, health regulations, and internal policies.
Use Microsoft Teams to check department messages, store/unit updates, and co-op-wide news.
Post, respond and moderate as needed to support clear and respectful communication among all employees.
Work shifts alongside staff to support department operations and model expectations.
Develop new products and offerings in coordination with the Merchandising team and Food House Executive Chef.
Respond to customer feedback and resolve complaints with professionalism.
Participate in store-level leadership and serve as Manager on Duty.
Collaborate with other department managers and teams to improve storewide effectiveness.
Maintain accurate records and contribute reports or presentations as needed.
Perform other duties as assigned to support the store and Weaver Street Market as a whole.