Pricing Dispute Analyst (Remote)

Stryker•Lansing, MI

3d•Remote

About The Position

The Pricing Disputes Analyst is responsible for the SAP price dispute cases for all Business Units who are utilizing SAP where customers dispute their invoice price. This will require a strong understanding of internal systems and activation processes to be able to investigate and resolve the request, which could involve contract activations. Support of Customer Solutions team members throughout the price dispute review process Collect and analyze data utilizing Stryker's systems and databases. Provide analysis of price dispute information to include volume, root cause, and approved/denied $ volume as needed by our internal customers. Commercially reasonable efforts to ensure a target of 90% of cases completed within the required 30-day SLA per Costa Rica Finance. Provide expedited support and guidance on escalations and those requests that become urgent for our customers. Provide training and guidance to internal business partners on process and systems. Learn, employ, and champion Stryker best practices and processes Support contract audit request with documentation as required by internal audit team Continuously review internal processes and technology to identify improvement opportunities and develop implementable strategies targeted to improve effectiveness and efficiency Manage relationships with peers in internal client organizations (Contracting, Costa Rica Finance, EAM, etc.)

Requirements

Bachelor’s degree in Business, Business Administration, Accounting, Finance, Economics, or other related field required or 6+ years of applicable experience will be considered in lieu of a degree.
1+ years of professional experience required.

Nice To Haves

Experience in the medical devices and technology industry and commitment, compliance, & administration functional area preferred.
Experience with contract lifecycle management, Accounts Receivable process, and ERPs (SAP) preferred.
Excel experience preferred

Responsibilities

Responsible for the SAP price dispute cases for all Business Units who are utilizing SAP where customers dispute their invoice price.
Support of Customer Solutions team members throughout the price dispute review process
Collect and analyze data utilizing Stryker's systems and databases.
Provide analysis of price dispute information to include volume, root cause, and approved/denied $ volume as needed by our internal customers.
Commercially reasonable efforts to ensure a target of 90% of cases completed within the required 30-day SLA per Costa Rica Finance.
Provide expedited support and guidance on escalations and those requests that become urgent for our customers.
Provide training and guidance to internal business partners on process and systems.
Learn, employ, and champion Stryker best practices and processes
Support contract audit request with documentation as required by internal audit team
Continuously review internal processes and technology to identify improvement opportunities and develop implementable strategies targeted to improve effectiveness and efficiency
Manage relationships with peers in internal client organizations (Contracting, Costa Rica Finance, EAM, etc.)