Principal AI Technical Consultant, AI Delivery Acceleration

ServiceNow•Dallas, TX

11d

About The Position

The Team We're on a mission to cut ServiceNow project delivery time in half through the strategic application of AI. Our team builds intelligent tools and solutions—leveraging both the ServiceNow platform and third-party technologies—that amplify the capabilities of our expert services personnel. From internal productivity tools to customer and partner-facing AI products, we're transforming how projects get delivered across the ecosystem. The Role The AI Senior Technical Consultant who can bridge deep ServiceNow platform expertise with modern AI capabilities. You'll design, build, and deploy AI-powered solutions that accelerate delivery for our services teams, partners, and customers. This is a hands-on role that combines technical implementation with consulting skills—you'll need to understand real delivery challenges and translate them into practical AI solutions. We're looking for a Senior Technical Consultant who can bridge deep ServiceNow platform expertise with modern AI capabilities. You will design and implement AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, relying on strong programming abilities across various languages and frameworks. You'll design, build, and deploy AI-powered solutions on the ServiceNow platform and using 3rd party tools. This is a hands-on role that combines technical implementation with consulting skills—you'll need to understand real delivery challenges and translate them into practical AI solutions.

Requirements

At least 8 years of configuration/development experience for complex, highly capable, solutions
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
Maintain at least 2 ServiceNow mainline CIS certifications
Maintain ServiceNow Certified Application Developer (CAD) certification
Act as a technical lead on any engagement
Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
Experience with data management, database design, and database concepts
Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
Connect chat, agent chat, and virtual agent configuration and design experience
Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)
Strong Javascript skills with practical experience
Experience with Self Hosted implementations and/or Domain Separation is a plus
Experience with data management, database design, and database concepts
Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
Proven team builder with the ability to mentor and develop talent
Analytical and problem-solving abilities
A keen eye for detail and the ability to spot and fix errors in complex code
Ability to perform tasks independently
Good presentation and report-writing skills
Up to 30% travel annually

Responsibilities

Design and implement AI solutions on the ServiceNow platform
Stay current with emerging AI capabilities and evaluate their applicability to our platform and use cases
Developing solutions specific to user requirements gathered in workshops.
Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall program objectives
Ensuring that best practices in implementation AI solutions are followed.
Evaluating new technologies and 3rd party AI tools for use in the expert services organization
Stay ahead of the ServiceNow platform roadmap, evaluating new AI features as they release and determining how they can accelerate delivery
Develop deep expertise in Now Assist across workflows—understanding its configuration, customization, and optimal use cases for different implementation scenarios

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