Principal Engineer, Service Delivery

Dell Technologies • Round Rock, TX

1d • $129,600 - $158,400

About The Position

Principal Service Delivery Engineer Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities Join us to do the best work of your career and make a profound social impact as a Principal Service Delivery Engineer on our Service Delivery Team in Round Rock, TX. What you’ll achieve As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects. You will:

Requirements

• Should have strong organizing and planning skills to oversee and efficiently implement program deliverables
• Strong analytical, problem solving, negotiation and organizational skills with strong priority setting and delegation skills.
• 8 to 12 years of relevant experience

Nice To Haves

• Bachelor’s degree
• Strong proven ability to lead sub-teams

Responsibilities

• Be responsible for service delivery costs, service level and coordination of resources
• Develop and maintain direct customer and broader service delivery relationships
• Assist in implementing delivery management process improvements
• Target opportunities for growth within the customer environment

Benefits

• Your life.
• Your health.
• Supported by your benefits.
• You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

What This Job Offers

• Job Type: Full-time
• Career Level: Principal