Principal Engineer

LivePerson

18h•$170,000 - $200,000•Remote

About The Position

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview Our goal is to deliver the next-generation of Conversational AI (CAI) by leveraging and creating the latest in Generative AI technology. We are looking for a Principal Engineer to design and implement the latest Contact Center as a service Messaging and AI solutions, reporting directly to the Head of Architecture. This role includes working with the LivePerson Core platform team, other architects and senior engineers in the team. As a lead engineer, the engineer will be instrumental in designing the solutions that resolve some major brand challenges in the area of Voice, various SDk for the platform, LLM based AI solutions, 3rd party integrations etc of LivePerson.

Requirements

Bachelor's or Master's degree in Computer Science, Communications, or related field
10+ years building full-stack applications with Java and Node.js (Vue is a plus)
5+ years designing and architecting enterprise-grade SaaS Products
2+ years building real time voice solution
Deep experience with cloud platforms, Kubernetes (GCP experience is a plus)
Experience in Agile methodologies like Scrum
Experience debugging/testing distributed microservice applications
Knowledgeable of technologies such as Kafka, Redis and NoSql
Experience building RESTful microservices
Proven track record of leading with technical expertise within and across engineering teams.

Nice To Haves

2+ years shipping AI products to production
Background in data analytics and reporting tools, especially for contact centers and conversational analytics

Responsibilities

Design and develop modernized Contact Center as a service Messaging and AI products that push the boundaries of what's possible
Lead and mentor engineering teams, setting technical direction and best practices
Partner with architecture team to shape requirements and translate vision into scalable solutions
Part of SCRUM team(s) for day to day responsibilities.
Design, implement cloud-native applications that are resilient, scalable, and built for the future
Integrate and various solutions including Voice applications, platform SDK, LLM based AI solutions and services as required in the Product
Drive engineering excellence through comprehensive test automation and quality-first delivery

Benefits

Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.
Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.
401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)
HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis
Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
Development: Access to internal professional development resources.
Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
Paid Public Holidays.
Generous Parental Leave Policy: Including maternity/paternity support and fertility services.
Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.