Principal, IT Business Systems Analysis

Alcon•Johns Creek, GA

2d•Onsite

About The Position

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Principal, IT Business Systems Analysis supporting the Manufacturing & Technical Operations (MTO) function Team in Johns Creek, GA, a typical day will include: Serve as the IT application owner for assigned applications. Collaborate with business and IT partners to identify needs, gather requirements, and define IT solution scopes. Accountable for ensuring applications are compliant with the applicable IT controls and maintaining required IT documentation. Troubleshoot, identify, and diagnose system and application errors and issues to minimize disruptions, support incident management process for applications. Understand data pipeline architecture supporting site analytics from end-to-end. Strong ability to work with and understand capabilities and data connections across multiple systems and interfaces. Assemble large, complex data sets that meet business requirements and optimize for use as well as identify and remove unused and duplicate data sets. Support and enhance the pipeline infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using OT as well as SQL and AWS. Build analytics solutions that utilize the data pipeline to provide actionable insights into manufacturing processes, operational efficiency and other key business performance metrics. Work with data and analytics experts to strive for greater functionality and reduce complexity/redundancy in holistic data systems. Participate in design reviews and provide input to the design recommendations; incorporate security requirements into design; and provide input to information/data flow and understand and comply with Alcon’s Project Management Methodology in all planning/execution step. Document detailed application specifications (User Requirement Specifications, Functional Specifications and System Design Specifications), translate technical requirements into programmed application modules and develop/enhance software application modules. Actively participate in and/or lead continuous improvement activities, defining and implementing the changes required to create an industry-leading electronic data management and analytics capability. Identify and deliver scalable Advanced Analytics and AI/ML solutions in partnership with Global IT Data Engineering and Data Science teams supporting manufacturing and quality function business objectives. Identify potential improvement areas for system/application and connected services. Demonstrated experience in all phases of the Software Development Life Cycle (SDLC), with experience with Agile/Waterfall Practices. Responsible to maintain application asset lifecycle & inventory management data in Service Now. Responsible for user access reviews, supporting audits, and identify and manage risks. Proven ability to work effectively and collaboratively in a complex matrix organization while providing great customer service. Support a highly automated and high-volume manufacturing site that operates 24x7x360 and provide on-call IT support.

Requirements

Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
The ability to fluently read, write, understand and communicate in English
5 Years of Relevant Experience
Worksite location: Onsite
Travel: up to 5%
Relocation: No
Sponsorship Assistance: No

Nice To Haves

Degree in a technical field preferred (Computer Science, Information Systems, Information Systems Security, Engineering) with five to ten years of relevant experience.
Experience working in a manufacturing environment and familiar with GxP practices.
Experience working with industrial data (OT) platforms such as HiveMQ, HighByte, and Ignition.
Experience supporting industrial data (OT) applications such as Seeq and Canary Historian or similar for analytics.
Experience working with industrial data (OT) protocols including OPC UA, and vendor specific protocols for PLCs and industrial devices.
Experience with MS SQL, PostgreSQL, and Oracle databases to include driving SQL query commands and writing stored procedures.
Basic knowledge of PLCs (Programmable Logic Controller), Instrumentation, and related OT.
Basic knowledge of network infrastructure (VLAN, Firewall, VPN, File Sharing, Printing, SKIM, Cloud, etc.)
Experience working in a Microsoft Operating Systems (Windows 10, 11, Server 2016, 2019, 2022, 2025) and Linux Red Hat infrastructure environment.
Experience in data visualization software including Tableau, AWS QuickSight and PowerBI.
Experience with AWS cloud services: Glue, Lambda, S3, RDS, Redshift, SQS, Step Functions.
Experience with Data Lake architecture and best practices for managing structured and unstructured data.
Experience in handling multi-source, large volume, high speed, and time series data preferred.
Working knowledge of Logical and Physical Data Modeling concepts.
Excellent communications skills, both oral and written; proven ability in technical writing.

Responsibilities

Serve as the IT application owner for assigned applications.
Collaborate with business and IT partners to identify needs, gather requirements, and define IT solution scopes.
Accountable for ensuring applications are compliant with the applicable IT controls and maintaining required IT documentation.
Troubleshoot, identify, and diagnose system and application errors and issues to minimize disruptions, support incident management process for applications.
Understand data pipeline architecture supporting site analytics from end-to-end.
Strong ability to work with and understand capabilities and data connections across multiple systems and interfaces.
Assemble large, complex data sets that meet business requirements and optimize for use as well as identify and remove unused and duplicate data sets.
Support and enhance the pipeline infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using OT as well as SQL and AWS.
Build analytics solutions that utilize the data pipeline to provide actionable insights into manufacturing processes, operational efficiency and other key business performance metrics.
Work with data and analytics experts to strive for greater functionality and reduce complexity/redundancy in holistic data systems.
Participate in design reviews and provide input to the design recommendations; incorporate security requirements into design; and provide input to information/data flow and understand and comply with Alcon’s Project Management Methodology in all planning/execution step.
Document detailed application specifications (User Requirement Specifications, Functional Specifications and System Design Specifications), translate technical requirements into programmed application modules and develop/enhance software application modules.
Actively participate in and/or lead continuous improvement activities, defining and implementing the changes required to create an industry-leading electronic data management and analytics capability.
Identify and deliver scalable Advanced Analytics and AI/ML solutions in partnership with Global IT Data Engineering and Data Science teams supporting manufacturing and quality function business objectives.
Identify potential improvement areas for system/application and connected services.
Demonstrated experience in all phases of the Software Development Life Cycle (SDLC), with experience with Agile/Waterfall Practices.
Responsible to maintain application asset lifecycle & inventory management data in Service Now.
Responsible for user access reviews, supporting audits, and identify and manage risks.
Proven ability to work effectively and collaboratively in a complex matrix organization while providing great customer service.
Support a highly automated and high-volume manufacturing site that operates 24x7x360 and provide on-call IT support.